Bad AirBnB Experience - Next steps?

post reply Forum Index » Travel Discussion
[Post New]10/01/2016 01:46
quote
Anonymous
My mother came to visit and I found an AirBnB near my apartment for her to stay in as we don't have a guest room and she wanted somewhere walkable (not possible with local hotels) to us. Tonight I went to drop her off and there place stank and my mom discovered the dog had diherrea all over her room. It was about 9 pm and luckily the host / owner was awake but hadn't smelled or noticed this. The host got to work yelling at my mom about how it wasn't the dog's fault and she shouldn't have moved the chair outside which blocks the dog door. My mom never went in the back yard / didn't touch the chair. The host eventually realized it was most likely the gardeners who did this to keep the dog from bothering them while they worked, but never moved the chair back. Anyway, she got to work cleaning my moms room (carpet) but the crap was everywhere and I said "you can't stay here". The host just sort of looked at us. She then asked what time tomorrow my mom would be back and said the room would be "perfect" by then. Unless she's replacing the carpet tomorrow I doubt it. So, I said "I think we need to see the condition of the room tomorrow before moving forward but she clearly can't stay here tonight." The host said nothing. My mom is now sleeping on an airmatress on the floor in our living room -she's in her mid-70s and this isn't what I would choose for her. I found the booking (my parents don't know area well) but my dad made the booking for my mom. He is currently on international travel. Is there a way to go straight to Airbnb to request a refund or will he have to try to deal with this lady first? Even if the room is clean, she seemed a bit unhinged tonight and I'm not sure about my mom staying there. I wanted her to get all her stuff tonight and leave, but the lady was cleaning then poop while my mom basically stepped over her to grab pjs and get out of there. Is there any arbitration I can begin on my mother's behalf or do I have to wait for my dad? I'm feeling bad since I found the option.
[Post New]10/01/2016 02:30
quote
Anonymous
From the Airbnb Help pages:
https://www.airbnb.com/help/article/544/what-is-airbnb-s-guest-refund-policy

AirBnB wrote:What is Airbnb's Guest Refund Policy?
If your host canceled your reservation, you can transfer your payment to a new Airbnb reservation or request a refund.
If you experience a travel issue that prevents you from being able to complete a trip with Airbnb, and you’re unable to resolve with your host, our Guest Refund Policy may be applied in certain circumstances.

Eligible travel issues

Situations that may be eligible for a refund under this policy generally fall into one of three categories:

The host fails to provide reasonable access to the booked listing.
The listing booked is misrepresented (ex: number of bedrooms, location, lacks promised amenities).
The listing isn't generally clean, is unsafe, or there's an animal in the listing that wasn't disclosed prior to booking.
Airbnb will either provide you with a refund or use reasonable efforts to find and book you at another comparable accommodation for any unused nights left in your reservation. The amount of any refund will depend on the nature of the travel Issue suffered.

Submit a valid claim for refund

To submit a valid claim for your reservation, you are required to:

Contact us within 24 hours of check-in to document the issue and place a hold on the host's payment. Include photographs or other evidence of the issue as part of your claim.
Be responsive to our requests for additional information and cooperation.
Not have directly or indirectly caused the Travel Issue.
Have used reasonable efforts to remedy the circumstances of the Travel Issue with the host prior to making a claim, including messaging your host on Airbnb to notify them of the issue. We'll verify this in your account.
Review the Guest Refund Policy Terms for more details, including more information about the minimum quality standards for accommodations, and what qualifies as a travel issue.


Did you take photos of the issue?

In any event, you should contact AirBnB first thing in the morning and see if they can find another booking near your home for the rest of your mother's stay. Either way, they can at least get your reservation money back.
[Post New]10/01/2016 12:46
quote
Anonymous
Give your mom your bed and you sleep on the floor. Do not go back to that "BnB".
[Post New]10/01/2016 12:50
quote
Anonymous
Yes. Don't send your mom back. The poster above posted Air B&B policy. Just saw that. And for God's sake give your mother your bed what the hell?
[Post New]10/01/2016 12:52
quote
Anonymous
Next time take pictures if you didn't and appeal it. Give mom your bed and you sleep on the couch and/or air mattress.
[Post New]10/01/2016 12:52
quote
Anonymous
You must contact air b n b within 24 hours
[Post New]10/01/2016 13:05
quote
doodlebug
Member Offline
I was reading your post and wondering why you put your elderly mom on the air mattress but then saw others raised the same question. Respect your elders!! Give them the best bed and you make do for one night while you work out other arrangements. Jeez.

Now go call airbnb and explain the situation. You should have brought your mom's luggage. Who knows what that crazy woman is doing to it right now. Sounds like a weird situation. You can also leave negative feedback on the airbnb website.
[Post New]10/01/2016 13:09
quote
Anonymous
Anonymous wrote:Give your mom your bed and you sleep on the floor. Do not go back to that "BnB".


This. I would not make someone in their 70s use an air mattress.
[Post New]10/01/2016 13:21
quote
Anonymous
Okay...thanks and adding to post. I'm 21 weeks pregnant and my almost 4 year old has been severely sick. We ended up in the ER (my daughter, husband and I). Earlier in the night when she was screaming she wanted my mom to sleep / cuddle with her. My mom knew we'd had a few nights of this so kindly was doing to snuggle my daughter for some of the night and then we were going to trade off. My daughter ended up wanting to just watch cartoons (middle of night) and I set up air mattress for her so my mom could have her bed. Anyway, since we ended up at the emergency room my mom got my daughter's bed (double) from about 1 am on. At any rate she wouldn't take my bed when we did offer.
[Post New]10/01/2016 13:35
quote
Anonymous
Anonymous wrote:Give your mom your bed and you sleep on the floor. Do not go back to that "BnB".


+1000. What is wrong with you?

Or you go stay at the bb and let your mom stay at your house.
[Post New]10/01/2016 13:38
quote
Anonymous
Anonymous wrote:Okay...thanks and adding to post. I'm 21 weeks pregnant and my almost 4 year old has been severely sick. We ended up in the ER (my daughter, husband and I). Earlier in the night when she was screaming she wanted my mom to sleep / cuddle with her. My mom knew we'd had a few nights of this so kindly was doing to snuggle my daughter for some of the night and then we were going to trade off. My daughter ended up wanting to just watch cartoons (middle of night) and I set up air mattress for her so my mom could have her bed. Anyway, since we ended up at the emergency room my mom got my daughter's bed (double) from about 1 am on. At any rate she wouldn't take my bed when we did offer.


Pp here from one post above.

Jesus Christ, why didn't you just give your mother your daughters bed in the first place? Put your daughter on the floor on the air mattress.

Seriously, what the hell is wrong with your selfish ass? Seriously. What the hell is wrong with you?
[Post New]10/01/2016 13:48
quote
Anonymous
What the hell is wrong with you, OP? You should have insisted thT your mom sleep in a bed. Unreal.
[Post New]10/01/2016 13:57
quote
Anonymous
Anonymous wrote:
Anonymous wrote:Okay...thanks and adding to post. I'm 21 weeks pregnant and my almost 4 year old has been severely sick. We ended up in the ER (my daughter, husband and I). Earlier in the night when she was screaming she wanted my mom to sleep / cuddle with her. My mom knew we'd had a few nights of this so kindly was doing to snuggle my daughter for some of the night and then we were going to trade off. My daughter ended up wanting to just watch cartoons (middle of night) and I set up air mattress for her so my mom could have her bed. Anyway, since we ended up at the emergency room my mom got my daughter's bed (double) from about 1 am on. At any rate she wouldn't take my bed when we did offer.


Pp here from one post above.

Jesus Christ, why didn't you just give your mother your daughters bed in the first place? Put your daughter on the floor on the air mattress.

Seriously, what the hell is wrong with your selfish ass? Seriously. What the hell is wrong with you?


Not sure about OP, but my nearly 4 year old sleeps in a toddler bed. It would be comical to see an adult try to fit in it..and it would break.
[Post New]10/01/2016 14:01
quote
Anonymous
Anonymous wrote:
Anonymous wrote:
Anonymous wrote:Okay...thanks and adding to post. I'm 21 weeks pregnant and my almost 4 year old has been severely sick. We ended up in the ER (my daughter, husband and I). Earlier in the night when she was screaming she wanted my mom to sleep / cuddle with her. My mom knew we'd had a few nights of this so kindly was doing to snuggle my daughter for some of the night and then we were going to trade off. My daughter ended up wanting to just watch cartoons (middle of night) and I set up air mattress for her so my mom could have her bed. Anyway, since we ended up at the emergency room my mom got my daughter's bed (double) from about 1 am on. At any rate she wouldn't take my bed when we did offer.


Pp here from one post above.

Jesus Christ, why didn't you just give your mother your daughters bed in the first place? Put your daughter on the floor on the air mattress.

Seriously, what the hell is wrong with your selfish ass? Seriously. What the hell is wrong with you?


Not sure about OP, but my nearly 4 year old sleeps in a toddler bed. It would be comical to see an adult try to fit in it..and it would break.


Lovely.. but if you read, clearly the op states that she finally let her mother move to her daughters (double) bed at 1am. Hence the bitch fest.

Op... we are waiting.
[Post New]10/01/2016 14:23
quote
Anonymous
It sounds like you really messed this one up. Pay attention to the reviews on Airbnb, and if your mother is staying with you, give ger your daughter's bed!
post reply Forum Index » Travel Discussion
Message Quick Reply
Go to: 

Search   Recent Topics   Hottest Topics