Let me start by saying I have a healthy, happy, beautiful 15 month old son and my husband and I are over the moon for him. Let me add we went to three different area groups and left two for two different, equally crummy reasons.
CFA- I do NOT recommend. CFA billing is a nightmare, we left the practice because, in my opinion, backed by years of their inability to reconcile their own billing invoices, their incompetence rises to the level of negligence. The billing was horrible AND inaccurate and without answers when pressed for specifics. Portions of the protocol were covered by insurance, other parts were not. They did not have the competence to bill both, so incessantly pressured all to take the "package deal" where you pay one fee and receive no itemized bill required by insurance for reimbursement. You received different answers from different people in billing and different answers from the same person on different days.
I finally took the issue with CFA to the DC Insurance Commissioner who informed me they were balance billing- the practice of which the DC staffer told me was illegal. I was talking to a mom at the Building Museum's play area back in November and we began sharing about our children. She has two, both from CFA and Sacks. I said I had gone to Sacks for ~ 1 1/2 years and loved him as a physician, but that the negligence of his billing office was stupefying and had caused my husband and I terrible stress and heartache. She said the exact same thing- loved Sacks as a doctor, and that his billing was "a nightmare". This is a direct quote- nightmare. Given that her two were older than my little guy, it made me sad that Sack's billing office had been so terrible and nothing was done to change it so that my husband and I could be spared that same experience. I had loved Sacks as a doctor, but lost some respect for him when my husband and I went to him about the billing office and he said he "did not get involved with billing". He did agree with my read on the BCBS policy, that it covered blood work and sonograms and urged me to take it up with my insurance. That was a part of the issue- the majority of the issue is that his billing staff billed us for procedures never received, told me I was a Clomid patient when I had never taken the drug! I told billing to correct the error, even if it had no economic repercussions, I did not want any medical file to be inaccurate as it may be needed or used for reference and could affect future medical choices made on my behalf, etc, etc. Nothing- I checked back three separte times and the reference was still there. They also billed friends of ours for cryo storage for an embryo that had long been successfully implanted!!! IUIs were covered in part by our insurance, but needed a prior auth. One of the nurses, who I felt was great, said she would call and do that for us, no problem. Insurance denied the claim, saying there was no prior authorization. I asked the nurse about the issue, thinking there had to be some mistake, and she told me that BILLING TOLD HER SHE WAS NOT TO DO THE PREAUTH. This is how very, very bad things were for us at CFA. We had continued to stay despite the billing because of Sack's great care. However, that Sacks said he did not "get involved" with his staff's performance and its impact on his patients disappointed and, frankly, shocked us. You work hard to develop a relationship of trust with your RE. We finally left. Without a child, without any respect for the practice, and without any invoices that reconciled across months. It was horrible, horrible, horrible. We are now working through BCBS because CFA is contracted with them and there is, hopefully, some recourse. However, fertility is the wild west so far as regulation and oversight is concerned and it is making many, many people many, many dollars and I have no faith BCBS, the fox, will take charge of the henhouse.
Fertility is such a personal type of treatment, personal and so emotional. Once I had heard the same horror stories about his billing from a patient that had gone before me, I no longer recommend CFA or Sacks.
Fertility issues are a terrible heart break to endure. You are not lucky getting lucky, able to get pregnant by rolling around after watching Leno, checking a EPT stick three weeks later. It is not an easy time- by the time you go to IVF you have already been through some hell. Adding insensitive, incompetent staff to the mix is too, too much. It is money we are talking about, a huge stressor on a good day. And, in an IVF experience, it rarely feels like a really good day until you get to deliver and hold your child, knowing they are really here. To me, having staff that is so negative, obstructionist and just plain incompetent added to the IVF mix is just plain cruel. That is my experience with CFA.
I would recommend GIVF in Fairfax. It was a drive for us, but in this journey, nothing matters but the destination, so we were all in. GIVF was professional, kind, supportive (and the waiting room is lovely. I know it seems small, but the money given over to fertility places yields lots and lots of profit- show love for you patients and put it back into the environment that they will have to share during their stay with your practice!! I have heard that CFA finally updated their waiting area, it was pretty grim. GW's was infinitely worse- miniscule, and streamlined to treat you like a widget on a conveyor belt, lining women up to change into gowns in two changing closets (with material curtains, no doors, no privacy) and then lining us up to wait outside a door in a drafty gown to go into the single sonogram room. Awful, awful. WONDERFUL nurses at GW, loved, loved them. Doctors- no. I told one of them they needed to go into radiology. Not much bed side manner there, and I needed a lot, honestly. I hyperstimulated after conception and lost at ~ nine weeks. I was not an easy patient, but the set up left much to be desired and the doctor was not "there". He got as human as evidence the whole time when I lost. He rose to human, he did not reach great heights. I do not recommend GW, unless they have new MD staff that have joined in the last two+ years) It is worth the drive for the atmosphere, ease of treatment, billing that will will part to you and part to insurance (lo and behold, BCBS covered bloodwork and ultrasound that CFA billing claimed they would not, the basis for CFA's REFUSAL to even BILL BCBS for it!!! Looking for the case up front from us.)
This is dredging up really painful crap for me, but if I can prevent one woman from having to endure any of this, it is worth it. It is also worth it to get the help you need to become the parent you so very want to be. Good luck in all your efforts and stay positive, hang with the happy peeps in your life, and get all the support and love you need in your journey.