What would you do? Can't get an answer from the dealership to a simple question about my new car.
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Anonymous
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Several weeks ago I bought a new car, off the lot, at a local DMV car dealer. In addition to paying full MSRP, we were required to buy an add-on package for the car for almost $1200.00, which was already installed and, per our salesperson, not an optional purchase. We were given a few examples of what is in the package (i.e., wheel locks, door edge protection), but when I got home I noticed there is not a full listing of the features of this package in the paperwork the dealer gave me.
Since I'd like to know what the features of this package are, I e-mailed our salesperson to ask for a written record. My salesperson said that they would forward the request to someone else and that I'd hear from them soon. Fast forward to today and I still don't know what's in this package that I paid almost $1200 for. One person from the dealership reached out to me, said that they would look into my question and call me back--but never did. I've exchanged several additional emails with my salesperson, who keeps telling me that someone will get in touch with the information I need "as soon as possible." To me, asking for a written record of what I was told is a standard package seems like a very simple request, and I can't understand why I keep coming up emptyhanded when I ask for it. To be honest I'm also getting pretty annoyed that I shelled out that much money for something that no one is easily able to define for me. What would you do? Would you continue to work through the salesperson, or escalate? I'm tempted contact the general manager, but I'm afraid this would make my salesperson look bad, and I don't actually know that the situation is their fault. I also don't want to ruin my relationship with this dealership--we have been using them for service for over ten years, and have been happy. Thank you for your advice. |
Anonymous
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Write an email starting with how happy you have been and reminding them that you have a long established relationship.
Next ask the sales person if they were able to make any headway in finding the answer or if they would like you to reach out to the general manager directly to get an answer. |
Anonymous
| Did you check the manufacturer website to see if it's listed as a standard package there? |
Anonymous
Exactly. This information should be readily available online. |
Anonymous
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wow you got taken. You need to learn to walk away when you don't get what you want.. They will never respond to your request. they have your money and always get everything in writing before you buy a car, everything.,
They will tell you the stories of cars being out of stock etc prices are up etc don't fall for it. Wait them out for the price you want. My inlaws went to buy a car they came home with a quote form a dealer, saved them 11k off that offer. You have to be a jerk to the dealers to get what you want or they will take advantage of you., |
Anonymous
This seems like aftermarket dealer add ons. |
Anonymous
The add-on may just have been to the invoice. |
Anonymous
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I think they're not telling you because they don't know. They just buried extra fees in that and now are caught wth their pants down. Go see the GM in person. Demand a full explanation or a refund, tell them you'll either get a lawyer or see if you can get one of the local news shows involved.
--had to do this years ago with an Audi dealer in Crystal City. |
Anonymous
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if your car company has an app, like Toyota, if you register your car on the app by vin, it should pop up with all the packages that were added to the car. As someone noted, it might be a standard package like “cold weather convenience package” and Toyota explains what that is.
I would talk to the sales manager. Salesperson has other things to do, she already closed the sale. What dealerships hate is people who give zeroes or anything less than ten on those customer satisfaction surveys. |
Anonymous
| Frankly, it doesn't really matter. Due to the car shortage, the dealers are tacking on an additional costs to increase profits. Whether they call it an after-market price adjustment that is added to the price of the car, or a "dealer prep" package that includes nitrogen-filled tires and armor-all on the tires for $1200, the point is that you had to pay more than the car list to get the car . Just assume that you did not get anything of value (the markup is a facade) and try to not lose more sleep from it. |
Anonymous
| Just came here to say I am so happy that the last time I will ever buy a car from a new or used car dealer was more than a decade ago. They are awful. |
Anonymous
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You bought it and are off the lot with a done deal. The dealer has your money, and unfortunately this sounds like one of those wishy washy dealer add one they mark up to make some money on vehicle accessories nobody really needs.
Know for next time, but nothing you can do about it now except enjoy your car. |
Anonymous
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At this point, you pretty much take what you can get with buying a car. That being said, they made quite a lot of money off of you. Here's an example of the Toyota Camry wheel lock and edge guards. Unless there is something else in the package, they only cost around $150 together (plus tax plus minimal labor to install).
https://parts.toyota.com/p/Toyota__Camry/Wheel-Locks/69523175/PT27600990.html https://parts.toyota.com/p/Toyota__Camry/Door-Edge-Guards/69527584/PT9360312010.html |
Anonymous
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Chiming in to let you know that this is not something your saleperson has insight into ... once they hand you off to finance their part is done until they put the tags on the car, show you the features and hand you your keys.
If you have questions about finance or add-ons you need to talk to finance. Do not raise it with the salesperson as they will only hand off to finance as they don't know (and quite frankly have already moved on to the next sales). |
Anonymous
+1 you needed a car, you signed papers. Cars are overpriced right now. It is what it is. |