Reply to What would you do? Can't get an answer from the dealership to a simple question about my new car.

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[quote=Anonymous]Several weeks ago I bought a new car, off the lot, at a local DMV car dealer. In addition to paying full MSRP, we were required to buy an add-on package for the car for almost $1200.00, which was already installed and, per our salesperson, not an optional purchase. We were given a few examples of what is in the package (i.e., wheel locks, door edge protection), but when I got home I noticed there is not a full listing of the features of this package in the paperwork the dealer gave me.

Since I'd like to know what the features of this package are, I e-mailed our salesperson to ask for a written record. My salesperson said that they would forward the request to someone else and that I'd hear from them soon. Fast forward to today and I still don't know what's in this package that I paid almost $1200 for. One person from the dealership reached out to me, said that they would look into my question and call me back--but never did. I've exchanged several additional emails with my salesperson, who keeps telling me that someone will get in touch with the information I need "as soon as possible."

To me, asking for a written record of what I was told is a standard package seems like a very simple request, and I can't understand why I keep coming up emptyhanded when I ask for it. To be honest I'm also getting pretty annoyed that I shelled out that much money for something that no one is easily able to define for me.

What would you do? Would you continue to work through the salesperson, or escalate? I'm tempted contact the general manager, but I'm afraid this would make my salesperson look bad, and I don't actually know that the situation is their fault. I also don't want to ruin my relationship with this dealership--we have been using them for service for over ten years, and have been happy.

Thank you for your advice. [/quote]

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