Filing a credit card dispute with Ikea? Anyone done this?

[Anonymous]

Order placed, incorrect quantity received, and ZERO way to get in touch with a representative. Customer phone number is pointless, online there is only order cancellation, no response to social media (Facebook message).

Could this backfire in any way? The invoice says the correct quantity ordered, but the incorrect number were actually in the package (and no other tracking/boxes).

[Anonymous]

Were you charged for the extra quantity?

[Anonymous]

What do you mean by "customer number is pointless"? What happens when you call?

[Anonymous]

Most likely you will be ban from ordering meatballs for life.
Yes. I am positive. You will be.

Is it really worth it?

[Anonymous]

Have you tried emailing them?

https://www.ikea.com/us/en/customer-service/returns-claims/troubleshooting/

[Anonymous]

^^^
banned

[Anonymous]

OP here. Yes, I have tried e-mailing them. And when you click on the e-mail option, the only choice you have is "order cancellation" - which I tried. No response.

When you call the phone number, it says "our representatives are busy. goodbye" and hangs up. No wait, no callback. And yes, within normal hours. I tried choosing other, "incorrect" numbers on the prompt. No dice.

I don't want to be banned, but I don't want to be charged for items that I didn't receive! It's not like I'm not trying to get in touch!

[Anonymous]

Anonymous wrote:OP here. Yes, I have tried e-mailing them. And when you click on the e-mail option, the only choice you have is "order cancellation" - which I tried. No response.

When you call the phone number, it says "our representatives are busy. goodbye" and hangs up. No wait, no callback. And yes, within normal hours. I tried choosing other, "incorrect" numbers on the prompt. No dice.

I don't want to be banned, but I don't want to be charged for items that I didn't receive! It's not like I'm not trying to get in touch!

I see you took it seriously so let me say this: I was just kidding. You won't be banned. IT does not work that way. Go ahead and make the dispute. This is your right and you need help.

[Anonymous]

I just called and got through to a human. Try again, op!

[Anonymous]

Anonymous wrote:OP here. Yes, I have tried e-mailing them. And when you click on the e-mail option, the only choice you have is "order cancellation" - which I tried. No response.

When you call the phone number, it says "our representatives are busy. goodbye" and hangs up. No wait, no callback. And yes, within normal hours. I tried choosing other, "incorrect" numbers on the prompt. No dice.

I don't want to be banned, but I don't want to be charged for items that I didn't receive! It's not like I'm not trying to get in touch!

Why don't you check your credit card statement and double check to see if you were overcharged for the additional quantities?

This shouldn't be that hard.

[Anonymous]

I had a similar issue with Home Depot (my whole order arrived at my local store for delivery so their computer listed my order as completed, but only a portion was picked up and delivered by third party shipping company). I imagine the Ikea is having similar problems. Even though I was told this problem was happening multiple times daily, the customer service rep and the store rep told me their computer had no way to address this problem. There was an option to say that my order was damaged during delivery, but this required me to return the delivered items to the store. I ended up having cancel and return my order.

[Anonymous]

Anonymous wrote:

Anonymous wrote:OP here. Yes, I have tried e-mailing them. And when you click on the e-mail option, the only choice you have is "order cancellation" - which I tried. No response.

When you call the phone number, it says "our representatives are busy. goodbye" and hangs up. No wait, no callback. And yes, within normal hours. I tried choosing other, "incorrect" numbers on the prompt. No dice.

I don't want to be banned, but I don't want to be charged for items that I didn't receive! It's not like I'm not trying to get in touch!

Why don't you check your credit card statement and double check to see if you were overcharged for the additional quantities?

This shouldn't be that hard.

Uh, of course I already did this, hence the assertion that I don't want to be charged for items not received.

[Anonymous]

I have this problem too, OP. I placed an order over the summer and only about half of it arrived. There is no way to report that items were missing. Like you, I found that the customer service phone and email options go nowhere; I tried facebook too. In my case the missing items were only about $50 and I need to contest another unrelated issue on my credit card (large project paid for on card, contractor bailed and isn't returning calls) so I am going to let it go. But if I didn't have that situation I would talk to my credit card company about options.

Ikea delivery has always sucked, but they had the opportunity to scale up to serve pandemic needs and they failed miserably. The problem seems to be their refusal to package a customer's items for delivery: the truck just has a bunch of loose items with name stickers on them. I found other people's items packed inside mine, and when I gave them back to the driver he said I was the last delivery of the day so it didn't matter if I gave them back (I did). Too bad because Ikea does well in other areas.

[Anonymous]

I had zero luck getting anyone on the phone but finally my email delivery cancellation went through. It really is difficult to get human help.

I ended up going in person to get exactly what I wanted. If you go, the return lines were a breeze compared to the line to get in.

[Anonymous]

The Ikea in-person return process is pretty terrible too, so I would not guess that online support is any better. The last time I had to take something back (furniture with missing/damaged parts), I had to wait about 2 hours. The process is a like being at the DMV (get a number, sit and wait for the number to be called while bored children run around the room)