Reply to Filing a credit card dispute with Ikea? Anyone done this?

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[quote=Anonymous]I have this problem too, OP.  I placed an order over the summer and only about half of it arrived.  There is no way to report that items were missing. Like you, I found that the customer service phone and email options go nowhere; I tried facebook too.  In my case the missing items were only about $50 and I need to contest another unrelated issue on my credit card (large project paid for on card, contractor bailed and isn't returning calls) so I am going to let it go.  But if I didn't have that situation I would talk to my credit card company about options.

Ikea delivery has always sucked, but they had the opportunity to scale up to serve pandemic needs and they failed miserably. The problem seems to be their refusal to package a customer's items for delivery: the truck just has a bunch of loose items with name stickers on them.  I found other people's items packed inside mine, and when I gave them back to the driver he said I was the last delivery of the day so it didn't matter if I gave them back (I did).  Too bad because Ikea does well in other areas.[/quote]

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