Post Service Survey from dealer

[Anonymous]

I had some minor warrantee work done last week. Left the car after hours, picked it up the next day. Spent proximately 3 minutes interacting with the person behind the counter (since I was not even paying). She mentioned I would receive a survey via email. She then gave me a paper copy of the survey with the questions that she would get paid for highlighted with a 10 marked in the response box. In addition, she asked me to be sure to answer no to the question about whether I was given any instruction about how to answer the survey. I felt like sending it to the company so they would no what a joke it all is...but I also felt badly for a fairly low wage person. I just decided to ignore the email. Would you have followed instructions?

[Anonymous]

They're particular with instructions because from the manufacturer's standpoint it's a 10 or nothing. For many brands like Lexus or Mercedes the service writer's compensation is based on feedback scores.

For a luxury brand a service writer probably makes around $60k-$70k. So not "low wage" but if my experience went smoothly I would do them a solid and fill out the survey positively.

[Anonymous]

This is true of BMW as well. I have been nicely reminded numerous times to make sure I give 10 on all questions. My dealership has been great over the past 20 years so they get their 10!

[Anonymous]

Anonymous wrote:They're particular with instructions because from the manufacturer's standpoint it's a 10 or nothing. For many brands like Lexus or Mercedes the service writer's compensation is based on feedback scores.

For a luxury brand a service writer probably makes around $60k-$70k. So not "low wage" but if my experience went smoothly I would do them a solid and fill out the survey positively.

I had no experience. I signed the paper and grabbed my keys. Not a luxury dealer. Slowed down only when asked to lie for the sake of her cash.

[Anonymous]

We're suffering from survey overload. I wish it would all just stop.