I just complained about a grocery store employee who was rude to me

[Anonymous]

Anonymous wrote:

Anonymous wrote:OP, this employee had probably been harassed all day by people just like you and had reached a saturation point. You could have diffused a bad situation by simply asking him if he'd had a bad day, smiled at him, and acted like a decent human being. You missed your chance to be nice and it would have cost you nothing. Instead, you are bragging on an anonymous chatroom that you possibly got someone fired today. Careful that it doesn't come back to you ten-fold!

Are we reading the same post? OP did not harrass employee, just asked for help. Employee lied to OP that she could not help her.

Asking for help at a grocery store is now harassing employees? Crazy!

[Anonymous]

OP. I am not so sure why you were so quick to complain.
I believe you said this was your local store. Had you encountered this woman before? If so what was that like?

You never know how a person's day is going. Maybe she is a rude person or maybe she was having an off moment. Wouldn't you hate to be judges on one bad moment.

Unless she did something egregious I would have waited to see if there was a pattern.

[Anonymous]

You should be more careful about posting stuff on line about a worker or business. People get mad and get even. Anyone can be found on the internet.

You shouldn't use the internet to bully people, they can and do bully back.

[Anonymous]

Anonymous wrote:You should be more careful about posting stuff on line about a worker or business. People get mad and get even. Anyone can be found on the internet.

You shouldn't use the internet to bully people, they can and do bully back.

That goes for Yelp too. People can and will hunt you down. If you don't have anything nice to say, don't say it.

[Anonymous]

When I've had customer service issues at places like that, I've found that talking to the manager calmly is a good way to resolve it.

I always keep in mind that my comments could be the reason someone loses their job today. Do I really want to be responsible for that because I'm pissed that they didn't interact with me in a pleasant manner? No, I don't. So I save my complaints for the egregious situations, and I always couch it by saying, "I'm sure this person is having a bad day or maybe needs some additional training."

[Anonymous]

Anonymous wrote:OP. I am not so sure why you were so quick to complain.
I believe you said this was your local store. Had you encountered this woman before? If so what was that like?

You never know how a person's day is going. Maybe she is a rude person or maybe she was having an off moment. Wouldn't you hate to be judges on one bad moment.

Unless she did something egregious I would have waited to see if there was a pattern.

THIS!!!!!

[Anonymous]

I think that she was probably covering her own section, saw the person responsible for Op's section close by and the annoyance in her voice was directed at her coworker (for leaving her section uncovered) and not at Op. Her tone prompted the coworker to scurry over and offer to assist Op.

[Anonymous]

FWIW, I worked in the deli at a grocery store and I used to really dislike it when customers would ask me to assist them in the bakery because I had never been trained to handle the bakery items and I didn't really know what I was doing over there. I remember being irritated at the bakery staff member for not being over there working their counter. Hopefully my irritation at my coworker didn't show to the customer....

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I spoke with a manager at Whole Foods today about an employee in the butcher section who did not know what the number on the scale should say when I told him "one third of a pound". He got the scale saying .74 and when I said "Oh, you're going in the opposite direction - it's one third, not three fourths" he STILL didn't know.

I told the manager maybe they could put a chart on each scale that has a chart for how to translate what people say to what the scale should say. Embarrassingly, the manager said "I recognize you - you've said this to me before." I didn't remember that and just said "Oh, well, it's still an issue."

You would think, after multiple complaints of this sort, they would have figured out a way to make it happen. It's not exactly a difficult request!

You'd also think that after multiple complaints OP would just say "point 33 pounds" rather than continuing to waste her time. That's not exactly difficult either.

Did you miss the part where I said I didn't remember it happening before? There were three or four guys behind the meat counter - I got the ONE guy who doesn't know how to convert. Is it really so wrong I don't remember him?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I spoke with a manager at Whole Foods today about an employee in the butcher section who did not know what the number on the scale should say when I told him "one third of a pound". He got the scale saying .74 and when I said "Oh, you're going in the opposite direction - it's one third, not three fourths" he STILL didn't know.

I told the manager maybe they could put a chart on each scale that has a chart for how to translate what people say to what the scale should say. Embarrassingly, the manager said "I recognize you - you've said this to me before." I didn't remember that and just said "Oh, well, it's still an issue."

You would think, after multiple complaints of this sort, they would have figured out a way to make it happen. It's not exactly a difficult request!

You'd also think that after multiple complaints OP would just say "point 33 pounds" rather than continuing to waste her time. That's not exactly difficult either.

Did you miss the part where I said I didn't remember it happening before? There were three or four guys behind the meat counter - I got the ONE guy who doesn't know how to convert. Is it really so wrong I don't remember him?

It would have been nicer for you to have been helpful to him when you saw that he was making an error (Actually I only want a third of a pound. Thanks!).

[Anonymous]

Anonymous wrote:

Anonymous wrote:You should be more careful about posting stuff on line about a worker or business. People get mad and get even. Anyone can be found on the internet.

You shouldn't use the internet to bully people, they can and do bully back.

That goes for Yelp too. People can and will hunt you down. If you don't have anything nice to say, don't say it.

Yeah and it's pathetic. What happened to freedom of speech????? Just because you don't agree with what someone says, they should be bullied for it.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:You should be more careful about posting stuff on line about a worker or business. People get mad and get even. Anyone can be found on the internet.

You shouldn't use the internet to bully people, they can and do bully back.

That goes for Yelp too. People can and will hunt you down. If you don't have anything nice to say, don't say it.

Yeah and it's pathetic. What happened to freedom of speech????? Just because you don't agree with what someone says, they should be bullied for it.

People who complain on the internet or post negative reviews on Yelp to be vindictive or passive aggressive should accept the blow back. I don't want to make enemies on the internet so I only post positive reviews or nothing at all.

[Anonymous]

That should say shouldn't above

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:You should be more careful about posting stuff on line about a worker or business. People get mad and get even. Anyone can be found on the internet.

You shouldn't use the internet to bully people, they can and do bully back.

That goes for Yelp too. People can and will hunt you down. If you don't have anything nice to say, don't say it.

Yeah and it's pathetic. What happened to freedom of speech????? Just because you don't agree with what someone says, they should be bullied for it.

People who complain on the internet or post negative reviews on Yelp to be vindictive or passive aggressive should accept the blow back. I don't want to make enemies on the internet so I only post positive reviews or nothing at all.

If only the positive, glowing reviews were posted, people would stop reading Yelp. Just think how boring it would be if every business received only praise because people were to afraid to post honest criticism. Also, what bugs one customer (noisy atmosphere) might appeal to another customer (noisy atmosphere = kid friendly!).

[Anonymous]

I mystery shop so I take a shitload of bad customer service with a smile and write my report.

However, when it isn't a shop, I happily will both complain and give positive feedback.

Personally, I can tell the difference in stores that get mystery shopped and those that aren't.