How to answer pre-interview screening questions?

[Anonymous]

I struggle with the screening questions such as

"There are times that rules and regulations need to be stretched by employees in order to deliver a company’s goal or mission."

And then you answer agree, disagree or neutral.

I'm not sure what they are looking for in an answer and might be over thinking it. To me it depends on the details in general I think you've got to follow the rules and regs, but lets say you have a customer on the phone at 5:57pm and things are supposed to close at 6 you know it's going to take at least 5 minutes to handle the client, but to me it's better to service that potential customer properly than cut them off at 6.

See what I mean?


Can anyone direct me to resources to figure this out?

[Anonymous]

You need to answer disagree here. That is the answer they expect and it is the right answer. Don't over think this.

[Anonymous]

Anonymous wrote:You need to answer disagree here. That is the answer they expect and it is the right answer. Don't over think this.

Thanks

[Anonymous]

if you are interviewing for a start up in the valley 'disagree' will ding you.

you need to be in the "move fast, break shit" - mark zuckerberg mind-set.

[AmyForever]

These are physiological evaluation questions? answer wisely...i fear disagree not gonna work since you cannot say no to a customer

[Anonymous]

AmyForever wrote:These are physiological evaluation questions? answer wisely...i fear disagree not gonna work since you cannot say no to a customer

These aren't essay questions, they are multiple choice. This is a very generic test to screen out candidates before even interviewing them. This question is basically "Can you follow the rules". You want to answer yes. At an even more meta level this test isn't about your opinions or views at all, this test is about "can you figure out the answers that your employer wants for a test like this and select them".

[Anonymous]

Tell the truth?

[Anonymous]

There are times that rules and regulations need to be stretched by employees in order to deliver a company’s goal or mission.

[Anonymous]

I think you should link your answer to your principles. If a rule needs to be stretched to provide excellent customer service (i.e. closing 5 minutes late) that is one thing. If it compromises your ethics, that's another.

[Anonymous]

In a big company, the answer is disagree. I’m at a Fortune 599 we have to take annual ethics tests with these questions.

Start up might be more flexible.