Client Called Three Times on Sunday

[Anonymous]

My assumption here is that your manager is less concerned about why you didn't answer the call and more about why the client felt the need to call in the first place.

The fact that your manager knew when you walked in means the client moved on from you and reached out to somebody else with the issue. What was the issue? Was there something you could have done (during the work week) to prevent it?

Of course you were fine not to answer a call during mass or return a call from an unknown number. Your manager will get that. Move on from that. Focus on how to prevent the client's need to reach out on the weekend, and how you can establish a process for getting them a response if there is an emergency.

[Anonymous]

If you knew it was a very special client and they called three times it was obviously important. Why didn’t you just call back? Your boss had every right to be up your ass.

[Anonymous]

You should have called back later, and say to regroup on Monday. Amateur hour over here…

[Anonymous]

When I was at Brown Brothers Harriman years ago we actually provided client service.

For instance one client on his wedding day Best Man got food poisoning. His financial advisor got a call and filled in on 60 minutes notice in his tux. His wife ran got gift and got dressed attend and he did toast.

We did stuff like that as they are clients and that’s how you make Partner.

You need to go the extra mile. My brother in law was in sales and often took orders one to football games on Sunday, dinner with wife in Saturday. Clients don’t work your schedule you work there schedule

[Anonymous]

Anonymous wrote:When I was at Brown Brothers Harriman years ago we actually provided client service.

For instance one client on his wedding day Best Man got food poisoning. His financial advisor got a call and filled in on 60 minutes notice in his tux. His wife ran got gift and got dressed attend and he did toast.

We did stuff like that as they are clients and that’s how you make Partner.

You need to go the extra mile. My brother in law was in sales and often took orders one to football games on Sunday, dinner with wife in Saturday. Clients don’t work your schedule you work there schedule

That is incredible client service.

I agree that OP should have called back. OP got three calls in a short span of time on a weekend where weekend calls apparently never happen. That signals a problem - probably with OP’s work product. OP would have saved themselves a lot of trouble by just returning the call.

[Anonymous]

Anonymous wrote:When I was at Brown Brothers Harriman years ago we actually provided client service.

For instance one client on his wedding day Best Man got food poisoning. His financial advisor got a call and filled in on 60 minutes notice in his tux. His wife ran got gift and got dressed attend and he did toast.

We did stuff like that as they are clients and that’s how you make Partner.

You need to go the extra mile. My brother in law was in sales and often took orders one to football games on Sunday, dinner with wife in Saturday. Clients don’t work your schedule you work there schedule

ABC - Always Be Closing

Did your brother in law have the new Glengarry leads?

[Anonymous]

Anonymous wrote:

Anonymous wrote:When I was at Brown Brothers Harriman years ago we actually provided client service.

For instance one client on his wedding day Best Man got food poisoning. His financial advisor got a call and filled in on 60 minutes notice in his tux. His wife ran got gift and got dressed attend and he did toast.

We did stuff like that as they are clients and that’s how you make Partner.

You need to go the extra mile. My brother in law was in sales and often took orders one to football games on Sunday, dinner with wife in Saturday. Clients don’t work your schedule you work there schedule

That is incredible client service.

I agree that OP should have called back. OP got three calls in a short span of time on a weekend where weekend calls apparently never happen. That signals a problem - probably with OP’s work product. OP would have saved themselves a lot of trouble by just returning the call.

The client would have saved themselves a lot of trouble by just leaving a message.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:When I was at Brown Brothers Harriman years ago we actually provided client service.

For instance one client on his wedding day Best Man got food poisoning. His financial advisor got a call and filled in on 60 minutes notice in his tux. His wife ran got gift and got dressed attend and he did toast.

We did stuff like that as they are clients and that’s how you make Partner.

You need to go the extra mile. My brother in law was in sales and often took orders one to football games on Sunday, dinner with wife in Saturday. Clients don’t work your schedule you work there schedule

That is incredible client service.

I agree that OP should have called back. OP got three calls in a short span of time on a weekend where weekend calls apparently never happen. That signals a problem - probably with OP’s work product. OP would have saved themselves a lot of trouble by just returning the call.

The client would have saved themselves a lot of trouble by just leaving a message.

Clients don’t have trouble. There will always be someone looking for their business. No need to cater to someone who doesn’t deliver.

[Anonymous]

Anonymous wrote:If you knew it was a very special client and they called three times it was obviously important. Why didn’t you just call back? Your boss had every right to be up your ass.

You are an imbecile. The call was unknown; no one knew it was the client. And even if they knew, there is no obligation to take work calls at church or the weekend.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:When I was at Brown Brothers Harriman years ago we actually provided client service.

For instance one client on his wedding day Best Man got food poisoning. His financial advisor got a call and filled in on 60 minutes notice in his tux. His wife ran got gift and got dressed attend and he did toast.

We did stuff like that as they are clients and that’s how you make Partner.

You need to go the extra mile. My brother in law was in sales and often took orders one to football games on Sunday, dinner with wife in Saturday. Clients don’t work your schedule you work there schedule

That is incredible client service.

I agree that OP should have called back. OP got three calls in a short span of time on a weekend where weekend calls apparently never happen. That signals a problem - probably with OP’s work product. OP would have saved themselves a lot of trouble by just returning the call.

The client would have saved themselves a lot of trouble by just leaving a message.

Clients don’t have trouble. There will always be someone looking for their business. No need to cater to someone who doesn’t deliver.

Unknown phone number and didn’t leave a message. No one can “deliver” when you as a client can’t function like a reasonable human being.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:When I was at Brown Brothers Harriman years ago we actually provided client service.

For instance one client on his wedding day Best Man got food poisoning. His financial advisor got a call and filled in on 60 minutes notice in his tux. His wife ran got gift and got dressed attend and he did toast.

We did stuff like that as they are clients and that’s how you make Partner.

You need to go the extra mile. My brother in law was in sales and often took orders one to football games on Sunday, dinner with wife in Saturday. Clients don’t work your schedule you work there schedule

That is incredible client service.

I agree that OP should have called back. OP got three calls in a short span of time on a weekend where weekend calls apparently never happen. That signals a problem - probably with OP’s work product. OP would have saved themselves a lot of trouble by just returning the call.

The client would have saved themselves a lot of trouble by just leaving a message.

Clients don’t have trouble. There will always be someone looking for their business. No need to cater to someone who doesn’t deliver.

Unknown phone number and didn’t leave a message. No one can “deliver” when you as a client can’t function like a reasonable human being.

Coffee is for closers!

[Anonymous]

Anonymous wrote:When I was at Brown Brothers Harriman years ago we actually provided client service.

For instance one client on his wedding day Best Man got food poisoning. His financial advisor got a call and filled in on 60 minutes notice in his tux. His wife ran got gift and got dressed attend and he did toast.

We did stuff like that as they are clients and that’s how you make Partner.

You need to go the extra mile. My brother in law was in sales and often took orders one to football games on Sunday, dinner with wife in Saturday. Clients don’t work your schedule you work there schedule

I feel like your first story is something passed around the office as "legend". It was likely that the FA was invited to the wedding anyway and maybe asked to stand in for the best man at the last minute since they were also friends. If so, this is not really a customer service story. FA for high net worth individuals are frequently friends and run in their clients' social circles. I'm guessing that OP is not in this kind of position.

[Anonymous]

Anonymous wrote:

Anonymous wrote:When I was at Brown Brothers Harriman years ago we actually provided client service.

For instance one client on his wedding day Best Man got food poisoning. His financial advisor got a call and filled in on 60 minutes notice in his tux. His wife ran got gift and got dressed attend and he did toast.

We did stuff like that as they are clients and that’s how you make Partner.

You need to go the extra mile. My brother in law was in sales and often took orders one to football games on Sunday, dinner with wife in Saturday. Clients don’t work your schedule you work there schedule

That is incredible client service.

I agree that OP should have called back. OP got three calls in a short span of time on a weekend where weekend calls apparently never happen. That signals a problem - probably with OP’s work product. OP would have saved themselves a lot of trouble by just returning the call.

No, that’s being someone’s lackey in the hopes they’ll throw crusts at you. Come on.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:When I was at Brown Brothers Harriman years ago we actually provided client service.

For instance one client on his wedding day Best Man got food poisoning. His financial advisor got a call and filled in on 60 minutes notice in his tux. His wife ran got gift and got dressed attend and he did toast.

We did stuff like that as they are clients and that’s how you make Partner.

You need to go the extra mile. My brother in law was in sales and often took orders one to football games on Sunday, dinner with wife in Saturday. Clients don’t work your schedule you work there schedule

That is incredible client service.

I agree that OP should have called back. OP got three calls in a short span of time on a weekend where weekend calls apparently never happen. That signals a problem - probably with OP’s work product. OP would have saved themselves a lot of trouble by just returning the call.

The client would have saved themselves a lot of trouble by just leaving a message.

Clients don’t have trouble. There will always be someone looking for their business. No need to cater to someone who doesn’t deliver.

Some clients take up more resources than they are worth and should be cut loose.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:When I was at Brown Brothers Harriman years ago we actually provided client service.

For instance one client on his wedding day Best Man got food poisoning. His financial advisor got a call and filled in on 60 minutes notice in his tux. His wife ran got gift and got dressed attend and he did toast.

We did stuff like that as they are clients and that’s how you make Partner.

You need to go the extra mile. My brother in law was in sales and often took orders one to football games on Sunday, dinner with wife in Saturday. Clients don’t work your schedule you work there schedule

That is incredible client service.

I agree that OP should have called back. OP got three calls in a short span of time on a weekend where weekend calls apparently never happen. That signals a problem - probably with OP’s work product. OP would have saved themselves a lot of trouble by just returning the call.

The client would have saved themselves a lot of trouble by just leaving a message.

Clients don’t have trouble. There will always be someone looking for their business. No need to cater to someone who doesn’t deliver.

Some clients take up more resources than they are worth and should be cut loose.

This is the truth. Only OP's managers know if losing employees is worth dealing with this crazy client. I got to fire a crazy client last year. Most fun I've had at work in a LONG time.