How does FH Furr have almost 5 star reviews?
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Anonymous
Are you really better off just randomly picking a contractor? Before online reviews, contractors were even worse. I remember having to track down the drywall guy at the bar in the 80's. And if you were to piss one of those clowns off, they would dump a bunch of crap in your yard or do a bunch of donuts in your front yard with their F350 lol |
Anonymous
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On Aug 5, 2024 our fan for our high velocity air condition unit died and the repair costs exceeded in over $1,500. The sales representative Ken came out on Tuesday to sell us a new high velocity systems which cost us over $18,000 as opposed to the one he tried to convince us to buy which was $25,000. He promised (F,H,Furr) to send us 2 stand up portable ac units. We suffered 4 nights in heat between 85-88 degree and after a phone call to customer service to voice our concerns the 2 portal ac units were delivered on Friday. The new unit was to be installed on Monday because they could not find a unit close by and FH.Furr found one in Ohio. Because of the Storm from Hurricane Betty the unit was not delivered to Maryland until the following Monday. Wednesday morning the new high velocity unit was installed by Derrick. By Thursday afternoon I placed an emergency call to Customer Service stating that the AC Unit was FLOODING our guest bedroom through the bedroom ceiling, down the wooden window frame and destroying the plaster wall in the guest bedroom. The customer service representative assured us that a technician would be our house by 7pm. The technician Steven showed up at 7:38 pm and went up into the attic and took a picture of the water flooding our attic floor. The new pcp pipe was not GLUED to the new unit. He called his manager on how to proceed. He disconnected the pipe and replaced it with a new pcp pipe making sure that this pipe was properly glued to the ac unit condenser. We used 2 sets of towels to mop up the water. Again no phones received from Customer Service and I placed a call to them in the afternoon hour. F. H. Furr promised to send out an inspector to survey the damage that was caused by the installer's negligence. On Monday at 8:45am a company called Cornerstone General Construction showed up at our house. We were confused because F.H. Furr promised an inspector. We did not authorize this unexpected visit but we showed them the damage wall. The representative from Cornerstone was informed that the damage wall was plaster board. He said that he had plaster mix in his truck. They applied 3 coats of plaster onto the walls, sanded the wood window frame, went to Sherwin William's to match the paint to our wall. The team was here all day and they did an absolute fantastic job. I called F.H.Furr customer service to see where was the Prince George's County inspector, for peace of mind, to make sure that this unit was properly installed. We waited 1 1/2 week and no inspector showed up and so once again I called Customer Service and Talked with Katie (8/29/2024) and she informed me that NO call was made by F.H.Furr for a Prince George's County Inspector to inspect the unit. F.H.Furr lacks true transparency for Customer Satisfaction and I give them a 2.5 rating. They need to re-train their staff and technicians so that this type of negligence does not happen to any customer.
Work to be done "Change Air Handler in package to a Unico High Velocity Air Handler with ECM MOTOR to match application. Includes supply and return duct connections to connect air handler to existing distribution network. Attic Installation Kit. The new system will be installed in the attic to reconnect to existing distribution network. Attic installations include a new Drain Pan and overflow safety switch to help prevent home from water damage." |
Anonymous
| The technician's name was Christian not Steven, who did the repair work. |
Anonymous
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DO NOT BE FOOLED BY FH FURR !!
In November 2024, I signed FURR’s Gold Preferred Partner Plan (Peace Of Mind Comfort Program™ Plan) that included the “Front of the Line”- Priority service in an agreement that they would install an electric heating unit with heat pump, remove the existing gas heating unit, and that the whole unit would be capable of operating from electricity supplied by solar panels. Under the contract in December 2024, FURR performed the installation in my home. One month after the installation was complete (January 2025), I awoke to a cold house, with NO HEAT coming from the FURR unit, which was stone cold, and its thermostat was entirely blank and nonfunctional. I telephoned FURR immediately that morning, described there was NO HEAT and requested emergency service the same day, especially since much colder and snowy conditions were predicted to start the next morning. The response of the FURR telephone receptionist was: There is no one available today. I RECEIVED NO EMERGENCY SERVICE from FURR ever, even though their contract stated: "As a Peace of Mind Comfort Program member, you can expect priority service from F.H. Furr! We will work with your schedule to get a technician to your home at your earliest convenience!" DON’T BELIEVE THIS! Therefore, I telephoned another HVAC company, who came on the same morning that FURR had refused to come. I am very grateful to that company (!), which was Farrell’s Home Comfort Services, since they were able to get the unit to function. However, the unit was not heating as well as it should have been. I told him that I thought the unit was working very hard ever since it was installed. I thought this was unusual at the time, and might indicate that the unit was not working as it should. Mr. Farrell indicated further repair and/or replacement of the unit was necessary in order to avoid failure again, and offered to do so ASAP if FURR did not respond. Even though I called FURR daily for the next 3 days, asking them to examine the unit, the response was always: There is no one available today. Each day I asked to speak to a Client Services Representative, but I was not transferred to anyone. I did not receive ANY follow up phone calls from FURR in response to my calls. Therefore, I contracted with Farrell’s Home Comfort Services to come on Jan. 17, 2025, to repair and/or replace the failed heating unit that FURR had installed in December. On Jan. 16, 2025, one day before Farrell’s Home Services was to arrive, I received a phone call from an unidentified group of men at FURR, one of whom was the Head of the Service Unit. I told them their failed unit was not fit for the particular purpose for which I had contracted. I said FURR’s Peace Of Mind Comfort Program had a System Replacement policy if unrepairable, and a 2 YR BUY BACK GUARANTEE if unacceptable. I requested reimbursement for the unit, cancellation of their service contract, and reimbursement for unused contract portion. Some apologized for what I had been through and failure of previous representatives to “get me to someone who could help me,” but offered nothing substantive to compensate for failure to deliver emergency services or replace the unit. The next day, I received phone call from a FURR executive, who said another company had evaluated the unit "before FURR had a chance to examine it.” I said that FURR had several chances during the emergency to examine/fix the unit. It was not my fault that FURR chose to ignore their contract obligation to provide emergency service and examine the unit. They did not examine the unit when they had the contractual obligation and customer requests to do so. I told them again that their unit was not fit for the particular purpose for which I had contracted with them. The unit they installed unit failed to meet this purpose. I mentioned that FURR’s Peace Of Mind Comfort Program™ had a System Replacement policy if unrepairable, and a 2 YEAR BUY BACK GUARANTEE if found to be unacceptable. I requested reimbursement for the failed unit, and cancellation of their service contract, with percentage reimbursement for the remaining contract portion. Some group members vocally apologized for what I had been through and the failure of previous representatives to “get me to someone who could help me’’ but offered nothing substantive to compensate for failure to deliver emergency services, or to buy back or replace the failed unit. The next day, January 17, 2025, I received a phone call from a FURR employee, who was not apologetic and refused to buy back their failed unit. He said that another company had evaluated the unit before FURR “had a chance to examine it.” I pointed out that I gave FURR several chances during the emergency to examine and/or fix the unit. It was not my fault that FURR chose to ignore their contractual obligation to provide the emergency service in my contract. The emergency began on Jan. 5, and as he now first called me on Jan. 17, he was 12 days too late. FURR was at fault because they did not examine the unit when they had the contractual obligation and several customer requests to do so. Therefore on Jan. 17, I had the FURR unit removed and replaced by Farrell’s Home Comfort Services. They found that, in addition to the faulty electrical wiring in the thermostat that he had originally identified, there was faulty wiring in the main electrical unit. In addition, the unit was not suitable for solar panel input, which I had clearly indicated to FH FURR would be necessary. As of Jan. 24, 2025, I had not received an official compensation offer from FURR for failing to meet their contractual obligations to me. Therefore, I filed a complaint with the Better Business Bureau (BBB) in Arlington, Virginia. A few days later, I received a text message from the previous FURR employee (of Jan 17) asking me to call him back, which I did. He offered to “compensate me for my frustration” in dealing with this issue. He offered a figure that was only 23% of the cost of replacing the whole electric unit. I told him that he was only offering 23% of that total cost, and he refused to compensate me for the entire amount. Although I received his check as “compensation for my frustration” from FH FURR in February 2025, I do not consider this a reasonable complete settlement because: this does not compensate me for FURR’s failure to meet its contractual obligations to provide the emergency service and to repair or replace their heating unit that failed after only one month in operation because it was not fit for the particular purpose for which I had contracted with them. Furthermore, the faulty wiring indicates that it was also improperly installed by FURR in the first place. |
Anonymous
| Too long to read. |
Anonymous
| I didn’t think it was a long read at all. It was also helpful. Thanks for posting and sorry that happened to you. |
Anonymous
| Worst HVAC system possible - Would never recommend to anyone. |
Anonymous
| Re online reviews, Consumers Checkbook still seems to filter reviews to ones only by actual CC members and includes bad reviews. A yearly subscription is maybe 30 bucks, and they have lots of good articles in addition to reviews of businesses. |
Anonymous
| i had a subscription service and it was truly awful it ended up them having a green flag to call me multiple times a week trying to sell my "important things" that i didnt need to create more leads for them. AWFUL |
Anonymous
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We are dealing with a similar situation - purported cracked heat exchanger (but we have carbon monoxide detectors throughout the house and none register above zero). Already got the gas turned back on based on second opinion. We would like a reliable third opinion for the tie-breaker. DCUM hive, who can we trust for an honest assessment? Any of these maybe? Hoping to steer clear of the VC-buyouts.
Chandlers Reddick Arlington Heating and AC McRae MVM Others? |