Customer's death in family

[Anonymous]

My customer briefly mentioned he would be out of office due to a death in the family (wife's uncle).

How do you respond to something like this?

Should I respond with nothing, or "sorry for your loss" or "my condolences to you and your wife"?

[Anonymous]

If we're talking I'd say "I'm so sorry to hear that". If it was email I'd say "I'm sorry for your loss". Then move on. It does not matter that it's a customer.

[Anonymous]

Anonymous wrote:If we're talking I'd say "I'm so sorry to hear that". If it was email I'd say "I'm sorry for your loss". Then move on. It does not matter that it's a customer.

This would be my approach as well.

[Anonymous]

Anonymous wrote:If we're talking I'd say "I'm so sorry to hear that". If it was email I'd say "I'm sorry for your loss". Then move on. It does not matter that it's a customer.

Very true, however I noted that it was my customer due to a superior status and the formal nature of our relationship.

Yes via email.