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Reply to "Customer's death in family"
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[quote=Anonymous] [quote=Anonymous]If we're talking I'd say "I'm so sorry to hear that". If it was email I'd say "I'm sorry for your loss". Then move on. It does not matter that it's a customer.[/quote] Very true, however I noted that it was my customer due to a superior status and the formal nature of our relationship. Yes via email. [/quote]
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