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Expectant and Postpartum Moms
Hate My Doctor's Office
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Anonymous
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I went in to day for my post pregnancy appointment and to have staples removed. I brought the baby with me per the OB's instruction. The office is small and of course was empty when I walked in. It slowly filled up. I arrived at 9:55am for a 10am appointment. I have never had to wait (long) to see the doctor. At 10:50am I started to get very annoyed. My baby was ready to breastfeed and a woman had come in with her mother and two children. The grandmother and two children were basically coughing and hacking their lungs out. The waiting room is not spacious and the kids wanted to see my baby but were continuously hacking away. I would have left grandma at home with the hacking kids but I do not know the mom's circumstances so who knows why they were all out, maybe they all had doctors appointments.
I got up at 10:50am and asked the receptionist (who could care less) how much longer it would be and she could not answer nor did she want to put her phone call down to help me. I told her my appt was at 10am, I had a hungry baby with me and there were sick people in the office so I was leaving. She basically shrugged. I am so angry and frustrated. I now have to reschedule and will have these staples in all weekend. Was I out of line or would it have annoyed you as well? If I did not have the newborn with I really would not have cared that the wait was so long but I wanted my baby out of there ASAP. Even if they had taken me back at 10:50 I would have sat another 20 minutes waiting for the dr, by then my baby would have been yowling to eat. I feel like an ass calling to reschedule but I had to do what I was comfortable doing. Would you say something to the doctor or let it go? Maybe it's just my wacky hormones. These staples! Now I just want to cry. |
Anonymous
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Oh man. Sending you a HUGE hug. That sounds VERY stressful and aggravating and potentially dangerous! I think you absolutely did the right thing. I understand that doctors get busy and you never know what the hold up was and maybe it was unavoidable, especially since you say you've never had to wait long before. Still, I am horrified to hear how things were handled! The front desk person at the very least should have noticed the situation and gotten you and baby back and away from the germs and people even if there was a longer wait. I'm not sure that would have helped with your breastfeeding issue, but I suppose it would have at least gotten you away from the hacking children! (BTW, I'd be pissed if I went into my OB's office and there were sick people there even now, and I'm just pregnant, and don't even have a baby yet -- but why do they want to risk getting pregnant moms sick anyway? Sounds like that mom had no sense -- not the doc's fault but also irritating.
If I were you, I would call and say you urgently need to speak to the doctor. Get him directly and tell him what happened. Tell him you need to either come back in this afternoon to have the stitches removed. If need be tell him they are hurting and you want them out. And then I don't think I'd take the baby back there -- can you have someone else watch him? Or at least take DH / partner with you so that if it's as germ infested again you can have him scoot out with baby? Why does doc need to see baby anyway -- that's the pediatrician's job now, no? If it's just to say "hi" and see the product of his work, it makes no sense to expose tiny new baby to germs for that. (I'm a first time mom so I don't know, maybe I'm wrong and there's a real reason for it). Yes, hormones suck, and I'm sure it's making everything worse, but you are 100 percent have every right to be upset, I'd have smoke coming out of my ears and tears everywhere if this happened to me -- and I don't have the hormones going on.... Sending you more hugs. Sorry that happened. Call your doctor. Be pushy and good luck. |
Anonymous
| PP here -- new day, same typos. I hope you could figure out what I meant with most of that! Need to proofread... |
Anonymous
| I called them back, asked for an appt first thing in the morning next week. I was told they had one appt available at 2pm on weds. Of course I can't drive, can't get there at that time. So I am told by the rude receptionist I am wrong and do not need to come in for another 6 weeks even though I am telling her that I HAVE STAPLES THAT NEED TO BE REMOVED. So I ask to speak to a nurse, get dumped into voicemail. No one called me back. And of course my staples are bothering me tonight. So frustrating. |
Anonymous
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They clearly suck. I would call the doc during off hours because a doc or nurse will call you back directly...tell them the staples are bothering you and see what they recommend. good luck!
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Anonymous
| Definitely call during off hours and then explain what happened and how the receptionist argued about when you need to come in etc. Serious customer service issues there. While Drs. offices aren't technically a "business," he/she will lose patients because of this type of behavior. |
Anonymous
| OP here, I hate calling them after hours but I think I will have to. I also had my tubes tied and called regarding a stronger pain med. My incision was not hurting but the insides where my tubes are were in excruciating pain and nothing was helping. I called about getting something stronger than tylenol 3, spoke to the office nurse and no one called me back like she said they would. That was days ago. I loved the practice while preggo but now I just want to cry when I think about dealing with them. |
Anonymous
| Would you mind saying which practice this is? It sounds like a nightmare and I would love to avoid it! So sorry for all you are going through. |
Anonymous
Ditto -- please say which practice this is. |
Anonymous
Capital Woman's Care next to Shady Grove Hospital. I promise you I love the doctors, have never had issues with wait times, but the staff has always been rude and aloof. I just cannot tolerate incompetence when I am with a newborn, in pain sitting there and have people hacking in my face in a 10x10 foot room. And no one has called me back now for two phone calls. Actually my last doctors visit while I was pregnant was a mess too. DH was with me with our toddler. We waited an hour and were only seen after I said that people who arrived after me were being seen. The front desk did not give the nurse my chart. Very annoying considering I had a kid with me who had to come, DH was meeting the doctor who would deliver the baby. The front desk are very young and usually on personal calls. |
Anonymous
| I would go to a family practitioner (he/she can take out the staples) for care. Ask him/her to contact your OBGYN if he/she has any questions. Explain the problems you've been having. |
Anonymous
| OP, which Capital Women's Care? I go to one of their offices near Shady Grove Hospital and think just about every room in the office I go to says they don't allow children at appointments/in the exam rooms, so curious which one you go to. Sorry you had such a bad experience! |
Anonymous
It's Suite 320 at the 9711 Medical Center Drive Building and they do allow children. I've asked several times because I have almost had to bring my toddler a few times. There is no sign posted either. There is an office on the first floor of the same building for the same practice that does not allow children. Regardless of whether or not they allow them the OB told me to bring the baby to this visit. Since I wrote this post two more staples have fallen out. They are itchy and tender and really just need to be pulled out. |
Anonymous
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Ugh, OP, I am so sorry. I go to Capital Women's Care too -- and when I was in labor at home and needed advice on whether it was time to go to the hospital, they dumped me into voicemail and never called me back. Their office staff and nurse line suck big time. I am now looking for another practice.
I know none of that helps you, but please know that you're not alone in your utter disgust with them. Hope you're feeling better tonight. |
Anonymous
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OP-CALL THE ON CALL/AFTER HOURS DR!
This is crazy and you need to tell him/her what has transpired. I bet they will get you in first thing in the a.m. Either way, THEY NEED (DESERVE) to know what crappy staff they have and how you've been treated. |