I've been nearly in tears asking people to switch seats in a delayed flight/missed connection/rebooking situation with a small child. The flight attendants wouldn't help (nor would the gate agents, ticket agents or reservations people as the flights were all full). And the passengers had selected and paid extra for their seats (as had I with my original flights). One did eventually switch but it was awful. I believe it's wishful thinking that training and being aware of rules will change this situation. Maybe if the airlines offered incentives to people to switch. But that would cost them money so unlikely. |
The incentive just has to be less than the fine. If an airlines faces $1,000,000 fine for a child under two being separated from their parent, $750,0000 for under five, $250,000 for under ten, it makes a lot of financial sense to offer another passenger a business class seat on a later flight. Again, you’ve never seen this happen on European flights. Why do you think that is? |
I remember once hearing a gate agent announce that there was a family whose original flight had been cancelled and they now didn't have seats together and was anyone willing to switch. And people were. Offering to refund seat selection fees and maybe give small travel vouchers would probably incentivize others if there were no initial volunteers. |
I'd be pissed if my pre-paid, pre-booked seat was bumped because some dumb family chose to be cheap a$$es and not bother to book their seats together. Annoying. |
This is a terrible idea. If fines are instituted, airlines will just involuntarily bump families from flights where they can’t accommodate the seating requirements. Maybe that’s what you want. Have fun waiting for the next flight that can accommodate your demands! |
I hope that you will accept his constructive criticism, but you sound like an angry person who might want to consider some type of anger-management training, for the sake of the people around you (and your health). |
But the families whose pre-paid pre-booked seats disappear because of an equipment change or flight cancellation— they don’t get to be pissed right? |
Why do you think European airlines can seat families without all this hassle? |
I’m so glad someone has brought this topic up for discussion. It’s been almost 48 hours since this topic was the most popular topic on this site. We were due for a fresh thread. |
By my read, this is how it's different - the rule doesn't specify anything about fare class or seat price. So if a family is looking at standard economy tickets and the only adjacent seats available are in premium economy, the airline has to give them the premium economy seats without charging the premium upgrade fee. I actually ran into this booking on United this summer - I got a note that there were no standard economy seats adjacent, so they were making some premium seats available at no cost for us - but they did only give us the one option. |
It actually does say “within the same class of service.” So they don’t have to give you premium seats if you didn’t buy those. |