:evil: Businesses don't answer phones anymore and it's making me insane!! :evil:

[Anonymous]

I need a stiff drink if I have to call Xfinity. Everything takes an hour or two.

[Anonymous]

It’s because nobody is actually working. Everyone is sitting in their asses at home clocked in and not lifting a finger.

[Anonymous]

Anonymous wrote:It’s because nobody is actually working. Everyone is sitting in their asses at home clocked in and not lifting a finger.

In the increasingly rare circumstance that a company actually has a call center to take calls, those people’s calls and activities are being tracked all day.

To save money, a lot of companies went from US based call centers, to call centers abroad, to robo assistants. I understand that this saves probably a ton of money but it is a huge pita for customers.

I’m burnt out on everything being designed to minimize human interaction. I don’t want to order from a computer and scan a QR code for the menu. Just so over it.

[Anonymous]

Unfortunately email doesnt work. Very few big companies allow their service centers to generate anything but automated responses.

I've done client services in a few industries. It's so frustrating to see it done so badly.

[Anonymous]

AI would be very welcome in these cases if it can actually learn off the models and improve the experience. Since humans are using scripts anyway. Ideally we'd see (with all the cost savings) a big stream into REFUND learning with easy refunds, learnings on who are the return abusers and they pay a fee, etc.

The algorithms can only get better and it will keep me in a job. But the key is that companies port these cost savings back to the tech and not to shareholders.

[Anonymous]

Anonymous wrote:AI would be very welcome in these cases if it can actually learn off the models and improve the experience. Since humans are using scripts anyway. Ideally we'd see (with all the cost savings) a big stream into REFUND learning with easy refunds, learnings on who are the return abusers and they pay a fee, etc.

The algorithms can only get better and it will keep me in a job. But the key is that companies port these cost savings back to the tech and not to shareholders.

Are you really this naive? Cost savings are NEVER passed on to consumers in any meaningful way. They wouldn’t be using tech like this in the first place if they cared about human beings.

[Anonymous]

The difficult thing for me is trying to figure out which way to contact someone to get a response. And it's not just businesses, this also goes for people I work with at my company! Some people like the phone, others email, others instant messaging...we have so many "efficiencies" now except that things get paralyzed when you can't get a person to respond to something you need!

[Anonymous]

I hate talking to humans they don't understand and I have to spend most of the time phonetically trying to spell my username, email. And information. It's better to use a chat