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Reply to " :evil: Businesses don't answer phones anymore and it's making me insane!! :evil: "
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[quote=Anonymous][quote=Anonymous]AI would be very welcome in these cases if it can actually learn off the models and improve the experience. Since humans are using scripts anyway. Ideally we'd see (with all the cost savings) a big stream into REFUND learning with easy refunds, learnings on who are the return abusers and they pay a fee, etc. The algorithms can only get better and it will keep me in a job. But the key is that companies port these cost savings back to the tech and not to shareholders. [/quote] Are you really this naive? Cost savings are NEVER passed on to consumers in any meaningful way. They wouldn’t be using tech like this in the first place if they cared about human beings.[/quote]
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