Mr. Cooper mortgage--any experience?

[Anonymous]

They bought our second mortgage. We requested a payoff. The payoff was good for 1 day. We paid to overnight a bank check and the tacked on $400 in lenders fees AFTER the payoff was received. 15 days later, holding our money, they are returning the bank check because it's short the $400 they tacked on. Ridiculous to deal with. Read from a script. Don't know laws in other states. Good luck.

[Anonymous]

Mr Cooper is formerly Nationstar. The only problem I’ve had with them is they force placed a homeowner’s insurance policy on me. The cost of the policy was roughly $940
annually, but my mortgage payments increased $1882 annually. Nothing to do with my taxes. They have the right to do this if they give you 45 days notice, but I already have perfectly good insurance. They don’t ask you to send proof of coverage prior to purchasing the insurance on your behalf. I am a real estate agent and asked a friend/loan officer about this. She replied:

“ This is a common problem in the Mortgage Industry right now. Mortgage Servicers are not getting the updated policies in a timely fashion because everything is electronic and computers don’t talk to each other (hence the force place home insurance). It’s so frustrating. We have seen it at GRB. We have seen it at other lenders. It’s a non-stop problem because banks won’t pick up the phone. They all communicate electronically.

Many Mortgage Lenders service release their mortgages to large mortgage servicing companies. Mr. Cooper is one of them. Others include PennyMac, New Rez, etc….

Mortgage Servicing requires hundreds of employees – most small, local community banks don’t have space to accommodate Mortgage Servicing. I wish that could change!”

Be cautious of this. I’ve heard some lenders buy unnecessary policies because they receive kickbacks from the insurance companies. For instance, flood insurance policies for properties not located in flood zones.

[Anonymous]

You should do some research about the active lawsuit's against Mr. Cooper because of the unlawful fees they’ve charged clients. I wish I could tell you more, I came across the articles as I was trying to resolve my insurance issue with Mr. Cooper.

[Anonymous]

They suck! Literally their only job is to pay escrow out correctly. And they can't manage that.

[Anonymous]

They are awful. I had Loan Depot who were also awful sell to Mr. Cooper and if you ever have an issue you can't hear from them. Never again. I went back to Caliber Home Loans after that

[Anonymous]

I get charged each month for insurance escrow, and I never escrowed my taxes or insurance in the beginning of my loan with the original mortgage company. My loan was then sold to mr cooper (corny name)! I have always had my insurance with State Farm. I have numerous times showed them the proof of my insurance sent to them by State Farm. They continue to charge an additional $67 a month
Added to my mortgage that I refuse to pay, because I didnot ever have escrow on my insurance or taxes! Now they reported to credit bureau that I was 30 days late. I pay my mortgage on time every month, and I refuse to be bullied by this horrible company!!
My credit went from 838 to 743! Mr cooper is a horrible and dishonest company!
Steer clear of this company!

[Anonymous]

They are The Worst! It is close to impossible to speak with a live agent and their automated prompts don't provide all you may need to talk to someone about so you end up in a circle of automated prompts which, for me, ended in a very frustrated hangup!

[Anonymous]

I had them a while ago. No issues but i did think it was fake.

[Anonymous]

I am a mortgage lawyer. Mr. Cooper is fine. They are one of the biggest servicers out there. They changed their name from Nationstar as part of re-branding.

[Anonymous]

I was transferred earlier this year shortly before selling the home in question.

Agree that the name is silly and I initially thought it was a scam. That being said, great experience, fast reimbursement of escrow funds, and literally no issues.

[Anonymous]

The change of names seems sketchy. Try searching their old name and see what comes up… not that you have a choice I guess 🫢

[Anonymous]

I’ve had no issues over the past 5 years.