How to Washington Gas to start/stop service

[Anonymous]

I had to call again. I don’t know if it was lucky and not too many people were calling, but I called at 7:58 am (their answering prompts take 2 minutes to get through) so I was in the queue by 8:00 am and I only had to wait 45 minutes to get through to someone.

[Anonymous]

Haha. Reading these is so familiar! Of course I tried online first, but that didn't work for start service (conversely, Pepco was pleasantly and surprisingly easy to do online).

The first day I tried to get through I called at least 6 times and it just kept cutting off / disconnecting after I clicked a prompt from the menu.

The next day I tried I was on hold for over 2 hours and 30 minutes before getting through. The rep I talked to was very nice and got me sorted out in less than 10 minutes. But jeez was it frustrating to get there.

[Anonymous]

PP above - the funniest / saddest part was that the automated person that chimed in every few minutes kept saying "your wait will be under 5 minutes" LOL

[Anonymous]

Took me 3 hours on hold because their website feature didn't work.

Then the real kick in the pants: the 25 dollars fee to activate the new service! Even though it was never shut off! Just changing the billing.

So frustrating

[Anonymous]

This thread was mentioned in ArlNOW
https://www.arlnow.com/2021/09/02/exclusive-customer-service-complaints-for-washington-gas-spike-amid-staffing-shortages/

[Anonymous]

I sent this to Arlnow! WTOP also reported.

https://wtop.com/local/2021/09/washington-gas-issues-apology-for-its-customer-service/