Anyone have trouble just getting a call back from Shady Grove?

[Anonymous]

Still not getting a lot of communication from SG. I'm in the process of signing up with a new clinic, if I don't succeed this cycle, I'll be ready to go.

Damn this industry. I can't be grateful. Too much bs and lack of professionalism and compassion. I can't wait to see the very last of it.

[Anonymous]

I had a horrible nurse who was more emotional than me. When I complained, we were asked to find another doctor because I had been rude to my nurse. Tread lightly because they can make life really hard.

[Anonymous]

Anonymous wrote:I had a horrible nurse who was more emotional than me. When I complained, we were asked to find another doctor because I had been rude to my nurse. Tread lightly because they can make life really hard.

OP here, I let out my anger and the doctor sent an email saying I need to be nicer to the staff--that was the point, he had more specific language. He also said that if I don't think they can give me the service I want, I may need to look elsewhere but he's not suggesting that now as despite the challenges he's enjoyed working with me.

I only replied that I'd keep in mind what he said and that I do plan to go forward with my next FET--but that is a recent development, I was ready to leave SG NOW, until I found out that for the refund, they wouldn't let me take my remaining embryo with me--I'd have to give up the cost of a cycle, which is $14,500. So I'm letting them do my transfer but after this transfer, either I'm pregnant and carry to live birth or I'm done, taking my money, and going to RBA or somewhere else.

I'm even having trouble getting the records I need for my new clinic, the company that does it for themdidn't include an important test and the nurse (it was another nurse that suggested I ask her for it directly) "can't get her hands on it", to call the company that compiles records--if she doesn't find it in my records, how will they? So the phone calls for that will commence tomorrow to complete my file with the new clinic. This, not being able to xerox ONE PAGE from my file (I tried with the medical records consolidators, it's not like I went to my nurse first) SG considers this acceptable service for $30K.

SG has caused me almost as much grief as the miscarriage itself. I don't feel like I'm in their "care" as a patient--I've had to watch my own back on protecting my health, nor do I feel like a respected "client", which anyone paying that kind of money is entitled to feel.

Whatever, I'm believe it or not GRATEFUL that I only got one blast out of that last DE cycle, because then I'm not tied to SG for more than this next FET. If it fails, they'll be giving me my refund for Christmas.

[Anonymous]

Yep, I did the same thing. I had an idiot nurse and after letting her know that she was a total let down, I got the same call. But from the regional manager at Shady Grove. They did send me my records.. after many phone calls, paperwork, and letters. I even had to report them to the state for not responding in a reasonable amount of time.. call the state, they will let you know what the rules are (or Google). A refund came 8 months later.. yep.. 8! I did check to see if the idiot was actually a registered nurse and she was.. a new nurse, but registered.
I caution anyone who wants to go to SG. The doctors are good, but the nurses can make your life hell, and they have all the power to keep you or have you let go from the program. You must conform, you must abide, and you will be booted if you don't. This process is hard, and it is stressful, so if you want to participate, have a say in your treatment, and be heard.. then consider carefully.