Anyone have trouble just getting a call back from Shady Grove?

[Anonymous]

I just went through my first IUI so relatively new to things but my new has been fantastic as well. I usually email her updates/questions,she will then try calling me back first (usually I can't answer) and then she will then email me back if she can't get me. Hope I won't need to be in for another cycle but if I am hope things don't change re her responsiveness. So, there are feat nurses out there. Hopefully you can get switched to one you like.

[Anonymous]

Hmm - I am a current sgfc patient and have also been a patient at another DC clinic . I was very hesitant about sgfc when I first went there but for the most part have been happy. I loved my nurse who recently left for another clinic. My new nurse seems fine so far and is quite responsive. I will say we had a near miss with her giving me the incorrect dosing instruction at the start of my cycle. This is my second IVF and I've learned to be vocal and question everything. I must say she corrected it ASAP and was apologetic. My RE so far has been very responsive. I think my case is pretty straightforward so I am willing to stay with them through another fresh cycle and an FET. If neither work I think I will actually move to GWU for one last cycle in the DMV before I head out of town as I am not willing to mess around with any other local clinics after that point.

[Anonymous]

Anonymous wrote:It does bug me that Shady Grove is not willing to contemplate changing their procedures in response to a failure.

I have the same feeling. It seems that they don't study your failed cycle carefully before starting the next one

[Anonymous]

My nurse has been so-so. I have had to call her a few times to let her know she forgot to call me back with results/updates. But she seems nice, if unorganized/harried. She also forgot some important information I had told her. I basically feel like I have to really actively manage my care because she isn't on top of things the way I'd expect. I guess the truth is, we all have to be strong advocates for ourselves, and ask for what we need. If we don't get it, we have to nag until we get a response. This isn't for the faint of heart!

[Anonymous]

I had a great experience with my nurse (Jenny) at SG in Rockville. Always called and emailed back quickly.

[Anonymous]

My nurse there has been complete crap. I've told the receptionists multiple times that she is not responsive and that I need my doc to get back to me. Guess what? She calls me then - only after my doc has ostensibly bitched her out. My doc has been amazing.

[Anonymous]

I did three timed intercourse cycles, three IUIs, and finally got pregnant on my first IVF cycle at SG Fair Oaks. I got off on the wrong foot with my nurse during my first cycle. She was extremely rude to me over the phone. I called my husband crying. But wrote down the whole conversation so I would have word for word what she said to me in writing. At my next consultation with my doctor I told her what happened and she offered to switch nurses immediately. She also told me that if anything else happened that I should call her and tell her immediately. I ended up not switching nurses and gave her another shot. She was great after that. She returned phone calls very quickly and always got answers to my questions. I am sure the doctor spoke with her because I never had another problem. I actually ended up liking her after all. When I was discharged a few weeks ago I realized that the level of responsiveness at SG was actually very good compared to my ob/gyn. I will miss the staff. Don't give up on SG without talking to your doctor. They worked a miracle for me and I could not be happier.

[Anonymous]

My nurse in the Fair Oaks office has been great. She returns my calls promptly and has always been appropriately compassionate.

[Anonymous]

Anyone have experience with Mickey in Rockville?

[Anonymous]

Shared risk brought me to SG but their cookie cutter protocols are making me think the RE's are all robots. I actually like my nurse but she isn't enough to keep me trying with the same worn out protocol.

[Anonymous]

I emailed my nurse and was told my doctor would call me, still no word after TWO WEEKS, sent an email this morning, still nothing.

If it was an oversight or mix up, wouldn't they be scrambling to reassure me that I'm still on their radar?

I'm not a new patient. They have my money! I'm scheduled to cycle when certain events fall into place.

It's getting ridiculous.

I feel like my chart is marked DO NOT CONTACT.

If I don't get an answer I'm raising holy hell on Monday. You don't get to keep my money and then ignore me. It wasn't provided as a gift, I expect the service I paid for.

[Anonymous]

You should raise hell...ridiculous. You can call the main line and ask to speak with your doctor and tell them your nurse is being unresponsive. It worked for me.

[Anonymous]

We went to Shady Grove and found them to be very factory-like. I ultimately got pregnant and then terminated because of a chromosomal abnormality. I never received a requested call back from Dr. Saffan. We went to GIVF for future treatment and found them to be INCREDIBLE. They're in Fairfax and were absolutely terrific on all fronts. I would highly recommend them.

[Anonymous]

I finally seem to have merited calls from several people today.

I do hate the place, but the cycle is all set up so I'm going to do it.

But it's my last one with them.

Thank God for Shared Risk. I will take great satisfaction in taking it all back if the next round doesn't work.

[Anonymous]

SGF sucks big time, but good luck OP