terrible service at Washington Radiology

[Anonymous]

the WRA in Fairfax always has a terrible wait and the customer service is terrible. I feel like they call you back for everything. They even freaked me out and I had to visit a breast surgeon who told me that if the WRA doctor had kept up with research they would have never sent me for a second look. I am now going to Schar.

[Anonymous]

OP, if everything you describe is documented, you should sue.

[Anonymous]

They don’t even have a patient portal to view your results in the year 2025. Just preposterous. They cut corners for $$$ every possible way.

[Anonymous]

I am a PP who recently switched to WRA and was expecting it to be awful based on the difficulty in my doctor getting the order to them and the runaround I got on the phone. I will say I had a great experience at the Chevy Chase location. Check in was easy, I didn’t have to wait long, the mammmo tech was kind and explained everything, and an MD actually came in and did my US. No complaints!

[Anonymous]

I drove 40 minutes each way today to a Virginia radiology site to avoid using WRA, despite WRA being close to my work.

Some years ago, their incompetent tech brought me into a room with a live MRI when I had my laptop, jewelry and phone on me, and I had to be pulled out of the MRI machine (luckily no physical harm done to me--but all my metal belongings were destroyed, including my laptop).

Then, when I was pregnant, the WRA ultrasound tech found that my baby had only 3 chambers in my heart not the normal 4. After some major stress and some massive medical bills from follow-up diagnostics at a more competent hospital with good fetal neonatologists, it was determined that my baby was perfectly healthy and had 4 chambers in their heart and that the WRA ultrasound tech didn't know enough to interpret a scan.

I avoid WRA like the plague, even though they have offices near my work and home.

[Anonymous]

Omg WRA was wonderful compared to Advanced Radiology (Anne Arundel County/Baltimore metro area). My last visit took 4 hours to be seen because 2 of the techs called out and they didn’t try to reschedule anyone. The office was filthy too and had that 1990s blue/mauve decor showing how old everything is. The chairs in the waiting room had a greasy spot on the wall above from literally decades of woman waiting for their phu king appointments. Be thankful for WRA lol!!

[Anonymous]

Anonymous wrote:

Anonymous wrote:Resurrecting this thread because I just got my results back from WRA in Potomac after going there for probably 8 years and my results say I don’t have dense breasts when every other result has indicated I do. How is that possible? I have lost about 25lbs but breast size really hasn’t changed and I don’t think that would impact density. So it makes me question the quality of their review and I’m going to ask my dr for a do-over. Any good recs in the Moco area?

I had the same result a few months ago. The radiologist told me it was because they use AI now. I too will probably go to another provider next year.

So a real person isn’t reviewing these scans? Ugh Okay well I guess I’m going someplace else then. That really unnerves me.

[Anonymous]

Anonymous wrote:Resurrecting this thread because I just got my results back from WRA in Potomac after going there for probably 8 years and my results say I don’t have dense breasts when every other result has indicated I do. How is that possible? I have lost about 25lbs but breast size really hasn’t changed and I don’t think that would impact density. So it makes me question the quality of their review and I’m going to ask my dr for a do-over. Any good recs in the Moco area?

I also suddenly switched there last year from (heterogenously?) dense to not dense.
I thought it was weird but chalked it up to perimenopause.

[Anonymous]

Anonymous wrote:I drove 40 minutes each way today to a Virginia radiology site to avoid using WRA, despite WRA being close to my work.

Some years ago, their incompetent tech brought me into a room with a live MRI when I had my laptop, jewelry and phone on me, and I had to be pulled out of the MRI machine (luckily no physical harm done to me--but all my metal belongings were destroyed, including my laptop).

Then, when I was pregnant, the WRA ultrasound tech found that my baby had only 3 chambers in my heart not the normal 4. After some major stress and some massive medical bills from follow-up diagnostics at a more competent hospital with good fetal neonatologists, it was determined that my baby was perfectly healthy and had 4 chambers in their heart and that the WRA ultrasound tech didn't know enough to interpret a scan.

I avoid WRA like the plague, even though they have offices near my work and home.

Omg what!? Sucked into mri?

[Anonymous]

I think WRA was taken over by a new company; changing their name.

[Anonymous]

Anonymous wrote:They sent me a bill in full 6 months after I had an ultrasound there. The bill claimed my insurance said I didn't exist. I noticed a typo in my insurance information so I called them twice earlier in the year. I still see no claims from them in my insurance, I've received no more bills either. I dont know the status of my account. Thanks for the reminder that I should probably call them again today before it gets sent to collections.

Pp here. Just following up that this was finally resolved. I had this procedure in July 2024 and had to call them multple times to correct a typo in my insurance information. I again got a bill in full again in August 2025 so I called, pissed off that this typo still had not been corrected. This person finally submitted the claim correctly, but because they submitted more than 1 year past date of service, they got $0.

I did have a good experience at the ultrasound, but I will never go there again due to this frustrating process with billing.

[Anonymous]

I thought of this thread. Recently had my mammo. Late morning appointment. Great tech. Only needed to re-do one shot. Was out of there in 20 minutes and she said- after you're dressed you can just head out. You don't need to check in at the front desk or anything.

I had my results by 3PM in the portal. No issues. Whew. (I have dense breasts and I had no idea!!!)

We'll see if there are billing issues but I'm feeling hopeful.

Every woman deserves to have a good and stress-free experience. Don't settle for less.

(this was out of the area otherwise I would recommend!)

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Resurrecting this thread because I just got my results back from WRA in Potomac after going there for probably 8 years and my results say I don’t have dense breasts when every other result has indicated I do. How is that possible? I have lost about 25lbs but breast size really hasn’t changed and I don’t think that would impact density. So it makes me question the quality of their review and I’m going to ask my dr for a do-over. Any good recs in the Moco area?

I had the same result a few months ago. The radiologist told me it was because they use AI now. I too will probably go to another provider next year.

So a real person isn’t reviewing these scans? Ugh Okay well I guess I’m going someplace else then. That really unnerves me.

They have both - a radiologist and AI. Most places now do this. The research shows it improves accuracy.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Resurrecting this thread because I just got my results back from WRA in Potomac after going there for probably 8 years and my results say I don’t have dense breasts when every other result has indicated I do. How is that possible? I have lost about 25lbs but breast size really hasn’t changed and I don’t think that would impact density. So it makes me question the quality of their review and I’m going to ask my dr for a do-over. Any good recs in the Moco area?

I had the same result a few months ago. The radiologist told me it was because they use AI now. I too will probably go to another provider next year.

So a real person isn’t reviewing these scans? Ugh Okay well I guess I’m going someplace else then. That really unnerves me.

They have both - a radiologist and AI. Most places now do this. The research shows it improves accuracy.

Think about the AI (if it's trained right) as the amalgamation of 400 other techs with real eyes looking at it and giving their input. That's AI- it's not really "artificial" in this particular case. It's like having 400 humans look at it slowly and give their input based on their experience, patterns, comparison. It just does it a lot faster!