Advice needed - how to return worn dress?

[Anonymous]

Anonymous wrote:OP, are you serious? You took the tags off and it’s passed the return period. It’s over. Stop being such a miser.

Past

[Anonymous]

OP what you should be asking for is for them to fix or replace the dress, not return/refund it. I agree to maybe go to the brand of the dress and not the store, and ask if they’ll just replace it with the same gross.

[Anonymous]

Anonymous wrote:

Anonymous wrote:If you had worn it once before the 30 days, you would have noticed the defective zipper. Lesson learned.

I think the bigger lesson is to not take the tags off until you’re ready to wear something.

This.

[Anonymous]

I always read the return policy before i purchase anything. Also I never throw receipts away, and I never throw tags away. I have a drawer full. I also take pictures of all of my receipts. Your only option is to get the zipper fixed, and if you just don't want the dress throw it away.

[Anonymous]

What went wrong with the zipper? Does it need to be re-sewn or did it separate? YouTube offers ideas to fix your zipper problem.

In the store’s defense, people buy fancy dresses and then try to return.

[Anonymous]

I feel your pain a little OP. I bought a $400 dress recently that I took to a tailor because I like for my clothes to fit perfectly. He commented on how well-made the dress was and how it didn't make sense with the quality of the dress why they would put such a cheap zipper in it.

[Anonymous]

Anonymous wrote:I always read the return policy before i purchase anything. Also I never throw receipts away, and I never throw tags away. I have a drawer full. I also take pictures of all of my receipts. Your only option is to get the zipper fixed, and if you just don't want the dress throw it away.

This isnt a return! It's a dress that OP wanted to keep, except that the zipper broke after one use, and it's going to cost $300 to fix it. That's appalling!

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Who is the retailer?

I’ve noticed stores have gotten VERY strict with their return policy.

Saks

I think you are probably out of luck, but if you are a regular Saks shopper or have a Saks credit card, then ask to speak to the store manager or write an email or letter to customer service. You're going to have to elevate this if you want any shot of return. Does Saks have in store alterations? I'd settle for them replacing the zipper in-house.

+1

So tired of how low quality clothes are now.

[Anonymous]

Anonymous wrote:

Anonymous wrote:If you had worn it once before the 30 days, you would have noticed the defective zipper. Lesson learned.

I think the bigger lesson is to not take the tags off until you’re ready to wear something.

Exactly. Didn't Minnie Pearl teach you nuttin?

[Anonymous]

Anonymous wrote:Take it to a tailor and have a new zipper put in.

This. It sucks, but unless the store stands behind it’s quality, getting it fixed is your best option.

[Anonymous]

I’d take it to a different tailor. Where are you so people can give suggestions? For evening wear I go to elegance by Roya in old town Alexandria. No way will it be $300

[Anonymous]

If the dress is still for sale, then buy it again now. Use the receipt and tags from the new dress to return the broken one the next day.

If that doesn’t work, then escalate within the corporate structure of Saks.