Anyone else hate Peapod?
![[Post New]](/jforum/templates/default/images/icon_minipost_new.gif){kind=icon}
Anonymous
| Wife and I are desperately trying to reclaim weekends by doing grocery delivery service during week nights. We have a 3 and 1 year olds, so every minute saved on the weekend is valuable. Our first order from Peapod was FIVE hours late. The company called and blamed it on weather, but when the driver arrived he said the truck broke down. Tried again the following week and driver was an hour past the agreed upon 2 hour window with no explanation. So. Frustrating. |
Anonymous
| Overall they've been pretty. But lately, yeah, we've had those several hours late deliveries and one time, no one called. And when they're late and you have the last slot for the evening, that could mean delivery near midnight. And a couple weeks ago, the delivery guy assumed he was getting a tip (which he was and did get) by saying, "Can you do me a favor? Make my tip in cash. If you have it, please." |
Anonymous
| No, I actually love it. Order all non-perishable / bulky stuff, so only need to get produce / bread / meats in supermarket. Also shop target, amazon and diapers.com for baby stuff. |
Anonymous
| 21:28 here. I always get the "unattended" delivery, so don't care when the driver actually gets there |
Anonymous
| It's not *perfect*, but the convenience outweighs the potential of them being late. I find if I choose delivery EARLY on Sat or Sun they're usually on time. It's late evening time when they're late. One time I had to stay up until 11:30 to wait for the guy b/c he was off schedule. That's way past my bedtime. But I live in a third floor walk up, so like I said, it's worth it. You could have called customer service the time they were five hours late. I'm sure they would have refunded the delivery fee or given you a coupon... something.... |
Anonymous
| They are bringing you mf groceries TO YOUR HOUSE. There will be delays. There will be traffic. There will be DOZENS of people in the slots ahead of you that may have ordered hundreds of dollars worth of food. Get an early slot sheeple; stop complaining. Are you the same people that think their 5:45PM doctor's appointment is going to happen "on time"? Because pro tip: It won't. It'll be close to 7 before you get in there. Sh*t rolls downhill. |
Anonymous
Your outrage made me laugh. 
|
Anonymous
| hey cranky, PP, it's one thing if they're are an hour late or even two--but five hours and delivery close to midnight is ridiculous. they should have more drivers if that's the case. |
Anonymous
|
We've used Peapod regularly for 2 years and it's tough to imagine going back. I don't purchase a lot of produce, and, when I book a delivery time towards the end of the day, I no longer expect that it will arrive within that window. Usually, it's no more than an hour, and they call, and the drivers (who are uniformly courteous and thorough) always apologize even though it isn't their fault. I've never experienced 5 hours' delay, and that would suck. But it would take a hell of a lot to outweigh the convenience of being able to grocery shop in 15 minutes, from home, whenever I want, and have it delivered. (P.S. - I also found that I saved money because impulse purchases almost never happen when I grocery shop online.)
So, to answer your question: someone else might hate Peapod, but not me. |
Anonymous
| I would do a mix- order non perishable or household items from Amazon, peapod, etc. and go in for perishable items yourself. |
Anonymous
| I used it a lot for several years but invariably the produce would be old or rotten. I would email Giant Peapod; they would write back "sorry" and refund the item. But now my daughter doesn't have her raspberries. This happened on every single trip - their something was missing, or something was rotten. I did talk with the PeaPod people - they said the fruit and veggies go into big bins. Whatever is picked up is on top (the freshest) and the stuff at the bottom (where presumably my order comes from) is indeed, rotten. I gave up. I also didn't like paying a delivery fee and then having the men ask for additional tips not on the form but in cash in hand. I otfen don't have cash lying around the house. |
Anonymous
| We just started and we love it. With two toddlers in the house, we needed to reclaim the time it took to shop. Our first order arrived 17 minutes after the start of our 2 hour window. Our second order arrived 20 minutes before the end of the window. Both drivers were polite and helpful (the first one brought the groceries all the way into the kitchen and the second would have but I told him he could just leave it in the foyer). We ordered produce and the produce was in better condition that what was in the local Giant. All in all, it's been well worth it for us, but we are newbies. |
Anonymous
That's unfortunate about your experience with produce. I've never trusted Peapod with produce (like to pick out my own at WF), but for other things, especially paper goods in large packs, heavy things like detergent and jugs of milk, etc., they've been a godsend. So glad to have this service available. |
Anonymous
|
I'm a single mom and I used Peapod sometimes when my little one was smaller. They came on time and carried groceries where ever I asked but I also had problems with produce.
And in my mind what I wanted to avoid was the entire trip to the store----getting some stuff but not produce just meant I still had to go to store. I toy with idea of doing it again - does anyone have better luck with particular kinds of produce? Simple stuff like bananas or a cantelope? Or apples (and I pick the kind of apples)? Or maybe I should try it in summer when farmers markets are in swing --- I don't mind those with my little one & I could buy all produce there and use Peapod for the rest. So while I don't hate Peapod, I'm no lover of Peapod. |
Anonymous
| You could do a combo of Washingtons Green Grocer and soap.com. I've found both to be more reliable. |