Capelli order nightmare

[Anonymous]

We ordered in early July and the kit arrived in stages starting in September. A good portion of our team started the season without jerseys and shorts and we had to make due with old uniforms. My order was finally completely fulfilled the last week of October just before our fall league play finished up. Even worse than the delays though were sizing issues. The kit didn't conform to the Capelli size charts so the shorts and pants are ridiculously large.

[Anonymous]

Anonymous wrote:We ordered in early July and the kit arrived in stages starting in September. A good portion of our team started the season without jerseys and shorts and we had to make due with old uniforms. My order was finally completely fulfilled the last week of October just before our fall league play finished up. Even worse than the delays though were sizing issues. The kit didn't conform to the Capelli size charts so the shorts and pants are ridiculously large.

That's what happened to us as well... almost 100% the same exp

[Anonymous]

They are definitely a disaster, grew too big too fast and couldn't handle it. Once clubs get past the 2 year mark, they are ditching the brand (can't make families buy expensive kits again so quickly).

[Anonymous]

Rumor is SYC will ditch them and go with another vendor.

I did like the look and the lightweight feel of the materials. We were charged more for Capelli than Adidas uniforms at our former club though. The Capelli fan shirts did run very large, so sizing was an issue.

There was no customer support, no one every replied to our inquiries.

I could never get their sale coupon codes to work that I received in e-mail marketing from them.

Part of their problem was utilizing manufacturing in Bangladesh when summer strikes happen annually when the big soccer uniform rush occurs. That was a poor strategic decision on their part.

[Anonymous]

The guy that owns the Cedar Stars clubs in NJ/NY owns Capelli, and those teams seem to get their uniforms pretty quickly :>

[Anonymous]

OP have you contacted customer service? Things were hardly smooth with our order but customer service emails were responsive.

Just in case… [e-mail]

[Anonymous]

I understand service is slow. What about the quality?

[Anonymous]

Anonymous wrote:I understand service is slow. What about the quality?

Thought quality wasn't that great. Looked nice but felt like it wasn't the nicest. Peels easily.

[Anonymous]

Anonymous wrote:Rumor is SYC will ditch them and go with another vendor.

I did like the look and the lightweight feel of the materials. We were charged more for Capelli than Adidas uniforms at our former club though. The Capelli fan shirts did run very large, so sizing was an issue.

There was no customer support, no one every replied to our inquiries.

I could never get their sale coupon codes to work that I received in e-mail marketing from them.

Part of their problem was utilizing manufacturing in Bangladesh when summer strikes happen annually when the big soccer uniform rush occurs. That was a poor strategic decision on their part.

SYC has dropped them.

[Anonymous]

THEY SUCK!!!

[Anonymous]

Our uniform took just over 2 months to arrive.

[Anonymous]

Glad our club is moving away from them.

[Anonymous]

I ordered the Uniform Kit in June. I added a sweatshirt with the club logo and number embroidered. Sweatshirt JUST SHOWED UP last week - this was soccer.com. All of these companies suck.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Rumor is SYC will ditch them and go with another vendor.

I did like the look and the lightweight feel of the materials. We were charged more for Capelli than Adidas uniforms at our former club though. The Capelli fan shirts did run very large, so sizing was an issue.

There was no customer support, no one every replied to our inquiries.

I could never get their sale coupon codes to work that I received in e-mail marketing from them.

Part of their problem was utilizing manufacturing in Bangladesh when summer strikes happen annually when the big soccer uniform rush occurs. That was a poor strategic decision on their part.

SYC has dropped them.

Yeah SYC is going to Puma. Its been posted all over their social media. I wonder how they did it but i wouldn't be surprise if they paid a price to get out of their contract and then in turn will increase the club fee for next season.