Can someone explain something to me about Zappos?

[Anonymous]

Zappos ships from Kentucky and Dulles is a UPS hub.

[Anonymous]

Anonymous wrote:Zappos ships from Kentucky and Dulles is a UPS hub.

But that is still fast.
I like the pp who said they are looking over your shoulder. It is spooky.

[Anonymous]

Anonymous wrote:I always am told that I "earned" free next day shipping. Is this true - that loyal customers get next day shipping even if they did not sign up for it?

They used to upgrade everyone to next day shipping, but I read somewhere that they were getting screwed by delivery mishaps and having to offer vouchers to people who didn't get their shoes delivered the next day. So they don't automatically upgrade everyone now. But, the last time I bought a pair of shoes, I clicked on the link for live customer service chat and asked the rep if there was any chance I could have them next-day and she upgraded my account to "VIP status" which apparently means that all of my orders will have overnight shipping guaranteed. I'm supposed to shop from a VIP site now instead of the regular Zappos site. Give it a try the next time you order! I don't buy nearly enough shoes to be considered a VIP...only a pair a year or so.