High speed internet and phone - Comcast Xfinity, RCN, or Verizon Fios?

[Anonymous]

FiOS is the fastest but crappy customer service

[Anonymous]

I switch between fios and comcast every 2 years. Right now I'm with fios for internet at $39.99/mo. It is just for internet. I use Philo, Netflix, Amazon Prime, and Kodi for shows/movies.

[Anonymous]

Anonymous wrote:Any updates to add to this? In the same boat with Verizon and thinking of switching to RCN. Verizon wants to charge me a service fee to upgrade my ONT so I can get faster internet speeds. Not like they should be proactive and upgrade my equipment with the money they're making hand over fist. Yeah, right.

I LOVED RCN. They're not in my current area. I have FIOS...God I miss RCN. Never had a problem. Customer service was top notch. I never had to beg them to lower my rates. Every year, I'd call and ask for something cheaper and they'd give it to me. I didn't have to bundle anything.

[Anonymous]

How do we get RCN to expand its coverage area??? I live in Petworth (DC) and RCN somehow just doesn't cover my block, even though it's in most of the neighborhood. Is there any way to nudge the company to lay some lines??

[Anonymous]

Anonymous wrote:How do we get RCN to expand its coverage area??? I live in Petworth (DC) and RCN somehow just doesn't cover my block, even though it's in most of the neighborhood. Is there any way to nudge the company to lay some lines??

They originally weren't in my building when I moved in (Forest Hills). I asked the building manager who, in turn, talked to someone higher up. We had them a month later. I guess you have to make it worth their while economically. In my case, we were a building with a few hundred potential customers.

[Anonymous]

Personally I can speak about Verizon and Comcast only.

Verizon is a nefarious company. Their customer service is (usually) horrible, and they are notoriously difficult to deal with when disputes arise. They are also relentless about reporting late payments to credit bureaus, even after 30 days. HOWEVER, Comcast is the best communications package (I guess that's an appropriate term) on the market. I can always dial the comcast real person phone number and get a prompt help. Their TV and Internet offerings blow cable out of the water. Their devices and systems always work, and work well (although their DVR does have a few bugs that they've been slow to fix).

[Anonymous]

Anonymous wrote:Personally I can speak about Verizon and Comcast only.

Verizon is a nefarious company. Their customer service is (usually) horrible, and they are notoriously difficult to deal with when disputes arise. They are also relentless about reporting late payments to credit bureaus, even after 30 days. HOWEVER, Comcast is the best communications package (I guess that's an appropriate term) on the market. I can always dial the comcast real person phone number and get a prompt help. Their TV and Internet offerings blow cable out of the water. Their devices and systems always work, and work well (although their DVR does have a few bugs that they've been slow to fix).

You must be joking, right? You must be a Comcast rep.
Customer service and Comcast don't go together.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Personally I can speak about Verizon and Comcast only.

Verizon is a nefarious company. Their customer service is (usually) horrible, and they are notoriously difficult to deal with when disputes arise. They are also relentless about reporting late payments to credit bureaus, even after 30 days. HOWEVER, Comcast is the best communications package (I guess that's an appropriate term) on the market. I can always dial the comcast real person phone number and get a prompt help. Their TV and Internet offerings blow cable out of the water. Their devices and systems always work, and work well (although their DVR does have a few bugs that they've been slow to fix).

You must be joking, right? You must be a Comcast rep.
Customer service and Comcast don't go together.

I disagree ComCast has bad customer service. I have never had any problems with ComCast Customer Service but I go in person to their store instead of sitting on a phone. I seem to get things resolved faster that way. Perhaps someone is less prone to lie and try gimmicks when talking face-to-face than when hiding behind a phone.

I have the ComCast High-speed internet and VOIP service. The only negative is about every 6 years I have to buy a new cable modem and wireless router to keep up with the new technology, DOCSIS etc.

ComCast VOIP is cheaper than the Verizon + Long Distance plan I had but not by much. AT&T Long Distance would charge a $5.00 "under usage" fee if I made no long distance calls. Huh? Charge me for service I did not use? That had to go. I dropped ComCast Cable TV because I did not want to pay a regional sports fee as I do not watch sports, and many shows were repetitive and uninteresting for the most part. Some shows included in the package were outright obscene and disgusting such as Ru Paul's Drag Race. I do not want to pay money for garbage like that. YouTube, Netflix, and Hulu have replaced Cable TV in my household.

[Anonymous]

You get what you pay for. Verizon Fios is the best. I love it. Deployed by qualified union workers, not yokels.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Personally I can speak about Verizon and Comcast only.

Verizon is a nefarious company. Their customer service is (usually) horrible, and they are notoriously difficult to deal with when disputes arise. They are also relentless about reporting late payments to credit bureaus, even after 30 days. HOWEVER, Comcast is the best communications package (I guess that's an appropriate term) on the market. I can always dial the comcast real person phone number and get a prompt help. Their TV and Internet offerings blow cable out of the water. Their devices and systems always work, and work well (although their DVR does have a few bugs that they've been slow to fix).

You must be joking, right? You must be a Comcast rep.
Customer service and Comcast don't go together.

I disagree ComCast has bad customer service. I have never had any problems with ComCast Customer Service but I go in person to their store instead of sitting on a phone. I seem to get things resolved faster that way. Perhaps someone is less prone to lie and try gimmicks when talking face-to-face than when hiding behind a phone.

I have the ComCast High-speed internet and VOIP service. The only negative is about every 6 years I have to buy a new cable modem and wireless router to keep up with the new technology, DOCSIS etc.

ComCast VOIP is cheaper than the Verizon + Long Distance plan I had but not by much. AT&T Long Distance would charge a $5.00 "under usage" fee if I made no long distance calls. Huh? Charge me for service I did not use? That had to go. I dropped ComCast Cable TV because I did not want to pay a regional sports fee as I do not watch sports, and many shows were repetitive and uninteresting for the most part. Some shows included in the package were outright obscene and disgusting such as Ru Paul's Drag Race. I do not want to pay money for garbage like that. YouTube, Netflix, and Hulu have replaced Cable TV in my household.

Who's got time to go into a store every time there's a problem? I still think you're a Comcast rep. We had Comcast in another city and the customer service was SO BAD and they were SO DIFFICULT to deal with, that we vowed never ever to use Comcast again. I came to this forum tonight to look for advice on best internet provider to use in DC, but there is no way we'd ever use Comcast again even if it was our only other option.