Reply to High speed internet and phone - Comcast Xfinity, RCN, or Verizon Fios?

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]Personally I can speak about Verizon and Comcast only.

Verizon is a nefarious company. Their customer service is (usually) horrible, and they are notoriously difficult to deal with when disputes arise. They are also relentless about reporting late payments to credit bureaus, even after 30 days. [b]HOWEVER, Comcast is the best communications package (I guess that's an appropriate term) on the market. I can always dial the [url=https://comcast.pissedconsumer.com/customer-service.html]comcast real person phone number[/url] and get a prompt help. T[/b]heir TV and Internet offerings blow cable out of the water. Their devices and systems always work, and work well (although their DVR does have a few bugs that they've been slow to fix).
[/quote]
You must be joking, right? You must be a Comcast rep.
Customer service and Comcast don't go together.[/quote]

I disagree ComCast has bad customer service.  I have never had any problems with ComCast Customer Service but I go in person to their store instead of sitting on a phone. I seem to get things resolved faster that way.  Perhaps someone is less prone to lie and try gimmicks when talking face-to-face than when hiding behind a phone.

I  have the ComCast High-speed internet and VOIP service.   The only negative is about every 6 years I have to buy a new cable modem and wireless router to keep up with the new technology, DOCSIS etc.

ComCast VOIP is cheaper than the Verizon + Long Distance plan I had but not by much. AT&T Long Distance would charge a $5.00 "under usage" fee if I made no long distance calls.  Huh? Charge me for service I did not use?  That had to go.  I dropped ComCast Cable TV because I did not want to pay a regional sports fee as I do not watch sports, and many shows were repetitive and uninteresting for the  most part. Some shows included in the package were outright obscene and disgusting such as Ru Paul's Drag Race. I do not want to pay money for garbage like that.   YouTube, Netflix, and Hulu have replaced Cable TV in my household.

[/quote]

Who's got time to go into a store every time there's a problem? I still think you're a Comcast rep.  We had Comcast in another city and the customer service was SO BAD and they were SO DIFFICULT to deal with, that we vowed never ever to use Comcast again.  I came to this forum tonight to look for advice on best internet provider to use in DC, but there is no way we'd ever use Comcast again even if it was our only other option.[/quote]

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