Anyone ever filed a complaint against a Realtor or tried to renegotiate commission over negligence?

[Anonymous]

Agree with pp about the need to have you both there. Call her boss, complain and ask for $1,000 off for that inconvenience. No one forced you to stay home and obviously the house is hot enough that the showings could've been pushed to 1 and had little effect on the ultimate sale.

Otherwise, next time go with your gut - Redfin.

[Anonymous]

When you step into closing - the buyer is going to ask for more things. Do not compromise. Stand firm. Let the realtor take it out of her pocket to make the deal.

Do not let them escrow anything that is not exactly what you agreed to.

You made the choice not to push back for items after inspection.

If you know that there were other offers made that you did not see, that is an issue.

[Anonymous]

Thanks for the input. Next time I am definitely using Redfin.

My buyers agent thinks I have a case. She said she always reviews offers with clients, never pushes them to sign, and thought it ridiculous that we had to do so much work to sell a very easy to sell house. We actually thought we might get multiple offers, but agent pushed us to sign right away saying buyers will probably walk and we will not get any better. My buyers agent said she would have recommended an escalation clause and that seller agent was not looking out for our interests, only her own.

Although she didn't force us to say home to let people see the house, she said just tell them to wait until afternoon when lock box would be on. (We had to do our own scheduling as well. Agents contacted me directly for scheduling, so I had to keep up with that as well. I felt like I was doing a FSBO.)

It's not just that I want some kind of compensation for this for having to do her job for her, but that I don't trust her to represent us going forward.

[Anonymous]

Anonymous wrote:Thanks for the input. Next time I am definitely using Redfin.

My buyers agent thinks I have a case. She said she always reviews offers with clients, never pushes them to sign, and thought it ridiculous that we had to do so much work to sell a very easy to sell house. We actually thought we might get multiple offers, but agent pushed us to sign right away saying buyers will probably walk and we will not get any better. My buyers agent said she would have recommended an escalation clause and that seller agent was not looking out for our interests, only her own.

Although she didn't force us to say home to let people see the house, she said just tell them to wait until afternoon when lock box would be on. (We had to do our own scheduling as well. Agents contacted me directly for scheduling, so I had to keep up with that as well. I felt like I was doing a FSBO.)

It's not just that I want some kind of compensation for this for having to do her job for her, but that I don't trust her to represent us going forward.

Your buyer's agent is not an attorney.

[Anonymous]

Anonymous wrote:When you step into closing - the buyer is going to ask for more things. Do not compromise. Stand firm. Let the realtor take it out of her pocket to make the deal.

Do not let them escrow anything that is not exactly what you agreed to.

You made the choice not to push back for items after inspection.

If you know that there were other offers made that you did not see, that is an issue.

This. I would have her absorb any additional costs. Also, knowing how much they love referrals and hate bad reviews I would make it known to her that you're not satisfied with her service.

[Anonymous]

This does not amount to negligence, not by a long shot.

You were taken in as a newbie seller, which is extremely common.

You can try to renegotiate, by threatening to give her bad word of mouth and reviews. I certainly don't think what she did what right, and she gives more hard-working realtors a bad name.

[Anonymous]

She definitely sucks, but you have no case. Sorry OP.

[Anonymous]

Most realtors are like this. Problem is that selling a house only happens rarely (7 years) and people don't put enough time into shopping around or going for lower cost sellers agents. Hard lesson OP, but hey at least your house sold.

[Anonymous]

Anonymous wrote:Here are some specifics:

Despite the fact we gave her correct info about our house, she put wrong info in MLS - less square footage, fewer bathrooms, etc. because she just went off old listing. We discovered this for her. It took her hours to correct.

She did not put lock box on until after house was on the market. Husband and I had to take off work for an entire morning to let people in and out.

She did not review the contract with us but just told us to sign.

She pushed us to agree to everything buyer asked for after home inspection.

In sum, we just feel that she never represented our interests - just wanted to make a quick and easy sale and not jeopardize it by countering any offers - and that we did most all of the work for her.

So yes, I am really pissed that we are paying her nearly 20K and I knew this going in. But I really didn't think she would be so negligent and unresponsive. We were thinking of going with Redfin, but picked her because we thought she offered more personal service.

Do you all really think I have no grounds for complaint here? My buyers agent thinks otherwise.

np: Sorry she sucked, but, no, you have no grounds for a complaint. Just give her a poor review in a public forum. Or tell her why you are unhappy. But she hasn't actually done anything that harmed you, has she? Nor has she done anything unethical.

[Anonymous]

re: Inspection. Are you the person who was complaining about the things your buyer asked for a couple of weeks ago?

[Anonymous]

Don't go lapping everything the buyer's agent says up either. You sound easily influenced, easily disgruntled. Take a step back, get informed, get smarter.

[Steve]

repost

[Anonymous]

Your agent had a duty to protect your interests. You don't feel that duty was met. You have the right to complain to the local real estate board.

Based on the contract you signed she probably didn't violate any of those terms and thus she gets the whole listing commission. (And this is why we educated consumers dislike agents). But if her violation is ethical, you can go to the board.

[Anonymous]

Anonymous wrote:Thanks for the input. Next time I am definitely using Redfin.

My buyers agent thinks I have a case. She said she always reviews offers with clients, never pushes them to sign, and thought it ridiculous that we had to do so much work to sell a very easy to sell house. We actually thought we might get multiple offers, but agent pushed us to sign right away saying buyers will probably walk and we will not get any better. My buyers agent said she would have recommended an escalation clause and that seller agent was not looking out for our interests, only her own.

Although she didn't force us to say home to let people see the house, she said just tell them to wait until afternoon when lock box would be on. (We had to do our own scheduling as well. Agents contacted me directly for scheduling, so I had to keep up with that as well. I felt like I was doing a FSBO.)

It's not just that I want some kind of compensation for this for having to do her job for her, but that I don't trust her to represent us going forward.

How can an agent recommend an escalation clause to a seller? It's either in the offer or it's not.

Just because two agents would do things differently doesn't mean that one is negligent.

[Anonymous]

Anonymous wrote:Thanks for the input. Next time I am definitely using Redfin.

My buyers agent thinks I have a case. She said she always reviews offers with clients, never pushes them to sign, and thought it ridiculous that we had to do so much work to sell a very easy to sell house. We actually thought we might get multiple offers, but agent pushed us to sign right away saying buyers will probably walk and we will not get any better. My buyers agent said she would have recommended an escalation clause and that seller agent was not looking out for our interests, only her own.

Although she didn't force us to say home to let people see the house, she said just tell them to wait until afternoon when lock box would be on. (We had to do our own scheduling as well. Agents contacted me directly for scheduling, so I had to keep up with that as well. I felt like I was doing a FSBO.)

It's not just that I want some kind of compensation for this for having to do her job for her, but that I don't trust her to represent us going forward.

I wouldn't take your buyers agent's opinion too seriously. It is a cut throat business and I have noticed realtors have a tendency to trash talk their competitors. Take it with a grain of salt.