What would you think of this response from a personal trainer?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:.

Basically, you proved my point. You launched into your hardship situation, which is exactly what you would've done if she said, "Well, I'll still have to deduct a class." And then she would have been the bad guy for not having sympathy.

Massage therapists and personal trainers deal with that sort of thing all of the time. If she is a good trainer, then you'll still go to her and be sure not to cancel. If she isn't a good trainer, you probably would drop her after your sessions are up anyhow.

Um I didn't explain why I couldn't make it know it all. And no I wouldn't have been upset if she told me this the day I cancelled. Things would have been clear. She gets paid regardless so I don't agree that it's a hat business. Hairdressers are very different . A lot of times when someone cancels they do not get paid or are not able to schedule someone else. I get that. I am going to drop this personal trainer anyway. She takes forever to respond to emails and I haven't been happy with our sessions. She dies sessions at her home BTW.

NP here. Sounds like the trainer absolutely was right to charge the session to you. I hate to be harsh but bad planning on your part does not give you the right to cancel without paying, especially with such a weak excuse. I also have to admit that I absolutely hate it when women play the whiny 'but I just had a baaaaaby' card. Well, so have I. Five times. And I am still able to recognize that when I engage the services of another individual to provide professional services for me or my family then that individual is depending on me upholding my commitment.

You failed to understand what my post was about. Maybe go back to having babies. You're better at that. Reading comprehension fail.

[Anonymous]

I would talk to her about it, remind her (politely) about the first session. Unless she's cool with losing a client, I bet she will back track and add the session back for you. She probably was hoping she could slip it by you and you wouldn't notice or bring it up. If you talk to her about it and she refuses to add it back for you, finish out the remaining sessions and switch to someone else.

[Anonymous]

^and, if the second scenario occurs, you could always send her a text like, "thanks for your help! I really enjoyed your sessions but have decided to switch to someone with a a more flexible scheduling policy! Hope you can understand- thanks!" That will send the message and perhaps she won't be so greedy/sneaky in he future.

I think it's totally crazy she didn't tell you and tried to slip it past you. she should have at least said "that's fine, but I do have the 24 cancellation policy so I will have to charge you!" And you would have had the chance to backtrack and figured out a way to make the session. It shows pretty bad customer service on her part

[Anonymous]

Anonymous wrote:20:07 I should add, cancelling a personal training session last minute isn't like cancelling a hair or nail appointment. It's not like the personal trainer can hope for walk-ins to still make income.

The Red Door salon takes your credit card information at booking. So many people book services and then cancel they now charge you for missed appointments. Seems reasonable to me.

[Anonymous]

Former personal trainer here. Industry standard to charge.

[Anonymous]

Anonymous wrote:^and, if the second scenario occurs, you could always send her a text like, "thanks for your help! I really enjoyed your sessions but have decided to switch to someone with a a more flexible scheduling policy! Hope you can understand- thanks!" That will send the message and perhaps she won't be so greedy/sneaky in he future.

I think it's totally crazy she didn't tell you and tried to slip it past you. she should have at least said "that's fine, but I do have the 24 cancellation policy so I will have to charge you!" And you would have had the chance to backtrack and figured out a way to make the session. It shows pretty bad customer service on her part

Ridiculous. You should know this, she shouldn't have to explain.

Next time don't cancel!!

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:.

Basically, you proved my point. You launched into your hardship situation, which is exactly what you would've done if she said, "Well, I'll still have to deduct a class." And then she would have been the bad guy for not having sympathy.

Massage therapists and personal trainers deal with that sort of thing all of the time. If she is a good trainer, then you'll still go to her and be sure not to cancel. If she isn't a good trainer, you probably would drop her after your sessions are up anyhow.

Um I didn't explain why I couldn't make it know it all. And no I wouldn't have been upset if she told me this the day I cancelled. Things would have been clear. She gets paid regardless so I don't agree that it's a hat business. Hairdressers are very different . A lot of times when someone cancels they do not get paid or are not able to schedule someone else. I get that. I am going to drop this personal trainer anyway. She takes forever to respond to emails and I haven't been happy with our sessions. She dies sessions at her home BTW.

NP here. Sounds like the trainer absolutely was right to charge the session to you. I hate to be harsh but bad planning on your part does not give you the right to cancel without paying, especially with such a weak excuse. I also have to admit that I absolutely hate it when women play the whiny 'but I just had a baaaaaby' card. Well, so have I. Five times. And I am still able to recognize that when I engage the services of another individual to provide professional services for me or my family then that individual is depending on me upholding my commitment.

This exactly. And no I'm not a trainer.

[Anonymous]

I would expect this from a chain, but not a trainer. And no text to remind you of the policy (and let you know exactly how much money you will be forfeiting) seems highly unprofessional.

[Anonymous]

You're wrong OP. Let it goooooo, let it go.

[Anonymous]

Op you need a life coach, not a personal trainer.

[Anonymous]

I would think "time for me to research other personal trainers in the area". Sayonara.

[Anonymous]

She probably figured you knew about the contract terms.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:.

Basically, you proved my point. You launched into your hardship situation, which is exactly what you would've done if she said, "Well, I'll still have to deduct a class." And then she would have been the bad guy for not having sympathy.

Massage therapists and personal trainers deal with that sort of thing all of the time. If she is a good trainer, then you'll still go to her and be sure not to cancel. If she isn't a good trainer, you probably would drop her after your sessions are up anyhow.

Um I didn't explain why I couldn't make it know it all. And no I wouldn't have been upset if she told me this the day I cancelled. Things would have been clear. She gets paid regardless so I don't agree that it's a hat business. Hairdressers are very different . A lot of times when someone cancels they do not get paid or are not able to schedule someone else. I get that. I am going to drop this personal trainer anyway. She takes forever to respond to emails and I haven't been happy with our sessions. She dies sessions at her home BTW.

NP here. Sounds like the trainer absolutely was right to charge the session to you. I hate to be harsh but bad planning on your part does not give you the right to cancel without paying, especially with such a weak excuse. I also have to admit that I absolutely hate it when women play the whiny 'but I just had a baaaaaby' card. Well, so have I. Five times. And I am still able to recognize that when I engage the services of another individual to provide professional services for me or my family then that individual is depending on me upholding my commitment.

You failed to understand what my post was about. Maybe go back to having babies. You're better at that. Reading comprehension fail.

Ha! Nice try. This post nailed it and you're stomping your feet and crying because you're being called out. The trainer is much better off without you as a client.

[Anonymous]

She likely has people cancel all the time and she assumed you know the policy. It's your fault, sorry.

[Anonymous]

No one sounds at fault here; this is a communication issue. I'm in a personal services field where it's customary to charge clients for a missed session if within a 48-24 hour window, and I'll do this barring very unusual exceptions. However I always explain the policy in writing and verbally at the time of our first appointment so there's no misunderstanding, then reminder them again after a late cancellation. Whatever though. Unless it was never explained to you I'd pay the session and move on. Lesson learned.