Amazon refunding an item different from what I returned

[Anonymous]

Anonymous wrote:Maybe because you appear unhinged it’s affecting you ability to navigate online and perform basic tasks?

Can you even imagine what OP's text messages are to Amazon customer service at this point?!

Amazon: How can we help you today?
OP: You are a nasty person.
Amazon: Do you need help with a return?
OP: Listen you freak flag- you messed everything up. Nasty!

[Anonymous]

Freaking stop returning everything to amazon!

[Anonymous]

Nobody can tell you what you messed up there, but shopping less should fix most of it.

[Anonymous]

My son periodically swears off Amazon and cancels his business prime, and then later he will open it up again. Huge issue with delivery drivers who claim nobody was at the business (they have an access code for weekends). sometimes they will say they left the item "with reception" and it will turn out they dropped it off at the bar next door.

Last time it was a part needed for a vehicle repair. They said it was delivered but no sign of it. Driver said left with reception. Replacement shipped. Then found it wedged between the back leg of an outdoor bench and the building by one of the building people who happened to drop their keys and saw the package when then bent down to retrieve them.

I have gotten more packages than I can count addressed to addresses I know do not exist. I have no idea how this happens.

[Anonymous]

Op are you taking things out of boxes, using them etc before returning? If stuff is in original packaging with bar codes, it doesn’t make sense for this mistake to happen - because everything is just automated, computer register the stuff coming in and out. But if you’ve taken stuff out of boxes or not in original packaging, then I could see the switch issue happening.

[Anonymous]

This happened to me recently. I bought four pairs of pants and returned 2. I selected the correct pants during the online return process, the Amazon emails I received with QR codes showed the correct pants, and I returned the correct pants. I was quite surprised to find that somehow they refunded me for the wrong pants (the less expensive ones!) and sent me emails that they were still awaiting my return.

I thought it was pretty fishy, and it was a real pain to sort out.

[Anonymous]

Anonymous wrote:Op are you taking things out of boxes, using them etc before returning? If stuff is in original packaging with bar codes, it doesn’t make sense for this mistake to happen - because everything is just automated, computer register the stuff coming in and out. But if you’ve taken stuff out of boxes or not in original packaging, then I could see the switch issue happening.

I return at Whole Foods, which does not require original packaging. The return machine provides a plastic bag, and prints a return sticker based on the QR code you present. And I've never once had a mix-up, even though I've returned many items that were part of a larger order and looked similar to other items in that order.

[Anonymous]

I bought one large and expensive item (an external monitor around $500) and a small cheaper item (keyboard $30) from Amazon.
I returned the monitor and received a message that the keyboard was received. I contacted Amazon and they refunded me the cost of the monitor. I think the keyboard was still refunded.
I’m oretty someone in receiving stole the monitor and Amazon knows there are employees who do that.

That was a few years ago. I rarely shop at Amazon anymore. You can usually find the item elsewhere, for the same cost, it just takes longer to search.

[Anonymous]

Anonymous wrote:I bought one large and expensive item (an external monitor around $500) and a small cheaper item (keyboard $30) from Amazon.
I returned the monitor and received a message that the keyboard was received. I contacted Amazon and they refunded me the cost of the monitor. I think the keyboard was still refunded.
I’m oretty someone in receiving stole the monitor and Amazon knows there are employees who do that.

That was a few years ago. I rarely shop at Amazon anymore. You can usually find the item elsewhere, for the same cost, it just takes longer to search.

This. It is a (gladly accepted) mission for me to find something NOT from Amazon.