Does anyone know how to get an order from Capelli?

[Anonymous]

Same here. It’s due to the unrest in Bangladesh this year. Though soccer.com was no better when that was our club’s vendor.

[Anonymous]

Anonymous wrote:I don't know why clubs continue to use them, they are the worst! So many mistakes and horrible customer service. My son's kit years ago came un numbered and it was insane trying to get them to send proper jerseys

If you wish to use the term, "kit" then it isn't a "jersey." The correct term would be "shirt" or "top." A jersey goes with a "uniform."

Now that you know the proper verbiage, your use of "kit" will not make you seem like a poseur.

And yes, the company is dreadful to deal with customer service wise.

Carry on.

[Anonymous]

Anonymous wrote:

Anonymous wrote:I don't know why clubs continue to use them, they are the worst! So many mistakes and horrible customer service. My son's kit years ago came un numbered and it was insane trying to get them to send proper jerseys

clubs continue to use them because someone in a position of influence is getting a cut of the sales

The clubs are getting a cut. The quality is good enough and the payout to the clubs is probably better than adidas or nike

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I don't know why clubs continue to use them, they are the worst! So many mistakes and horrible customer service. My son's kit years ago came un numbered and it was insane trying to get them to send proper jerseys

clubs continue to use them because someone in a position of influence is getting a cut of the sales

The clubs are getting a cut. The quality is good enough and the payout to the clubs is probably better than adidas or nike

This, I believe, is the correct answer.

[Anonymous]

Anonymous wrote:I don’t have any suggestions — just sympathies.

This company is the worst.

+100000

[Anonymous]

Anonymous wrote:Ahh, that explains why SYC players were wearing different uniforms last weekend at OBGC…

Glad we destroyed you

[Anonymous]

Anonymous wrote:

Anonymous wrote:Ahh, that explains why SYC players were wearing different uniforms last weekend at OBGC…

Glad we destroyed you

Parents, please don't let your 12 year olds on this forum. They tend to reduce every thread to an US vs Them argument using middles school verbiage.

[Anonymous]

When did you get the email that said order the uniform?

[Anonymous]

Anonymous wrote:I ordered the first of September with a 4-5 weeks delivery time (kind of ridiculous to start but I get it) and I still don’t have my order. Each time I reach out I get a copy and paste response that they’re checking and it will take 5-7 business days for a response. Honestly, it’s one of the worst customer service experiences I have had.

Any suggestions?

They're apparently having major problems with their factory, and are badly behind on orders.
Nothing you can really do, other than let your club know.

[Anonymous]

Just google Civil Unrest in Bangladesh. cThat is a certified Capelli Factory Location. The internet is out there. It's almost like a civil war currently. Don't expect your uniforms anytime soon as most of the country is closed for normal buisness.

[Anonymous]

Every year they manage to have an issue somewhere in the supply chain. They're the boy who cried wolf at this point

[Anonymous]

It sucks that they are having issues with their supply chain. They are also unprofessional. A simple email from someone at or near the top of the Capelli food chain would do wonders for their reputation. The top of their food chain resides in the US.

[Anonymous]

Horrible experience with them! Same what everyone says: copy and paste answers, long delivery, no phone communication, trouble with returns/exchanges. I wish the clubs use different company