Charged a private room fee, but private room was not available for event?

[Anonymous]

Anonymous wrote:

Anonymous wrote:Yeah I'll just go through the CC company. They responded that the private room fee is "nonrefundable" - for the private room that was not provided. It's disappointing because I like the restaurant and was otherwise just going to accept how botched the entire process has been. Avoid the H2 Collective group for events/special occasion dinners.

If anyone has had a good experience at other DC restaurants I'd be interested to know as my husband has a significant birthday coming up. We had a group dinner at the Smith a few years ago and they had a seamless process and event coordinator.

No, F the credit card thing-how is it non refundable if they didn't provide it? I would be livid!!! Did you speak to the GM, or the owner?

Lol, yeah contracts go both ways. I can't get that upset because it's just so ridiculously unprofessional and I know they're in the wrong. I'm mostly just sad because I like this place and know that the pandemic etc has been hard on the industry. But then I go and spend a lot of money here, kindly ignore all the other coordination issues they had leading up to the dinner, and they're still trying to squeeze money out of me. They're affirmatively trying to make me dislike them and tell everyone I know. I don't think it's worth the negative energy and effort for me to go to the restaurant and talk to the manager/ owner - this is all in the general event email inbox. And I have a feeling they already know the event coordinator's style of handling things.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Deal with it threw your credit card co.

Yes, that's the way to do it.

+1 while emailing the chain of command for refund. Go to cc online page and search dispute charge. Input date of dispute and it should link you to that months statement. Find the charge which should be separate from final event bill. Tick the box and continue. You should be able to upload a screen shot of email sent to establishment. The charge will hold as pending until it’s resolved.

[Anonymous]

Anonymous wrote:Yeah I'll just go through the CC company. They responded that the private room fee is "nonrefundable" - for the private room that was not provided. It's disappointing because I like the restaurant and was otherwise just going to accept how botched the entire process has been. Avoid the H2 Collective group for events/special occasion dinners.

If anyone has had a good experience at other DC restaurants I'd be interested to know as my husband has a significant birthday coming up. We had a group dinner at the Smith a few years ago and they had a seamless process and event coordinator.

My friends threw me a baby shower at Equinox restaurant and it was great. I wasn't involved in the planning, but the experience was excellent - I highily recommend them.

[Anonymous]

Sometimes using social media for on their Twitter, Instagram, etc. to raise the issue accelerates resolving the problem.

[Anonymous]

I've had some really bad, unprofessional experiences with events at restaurants. I think restaurant event coordinators are really spotty. In some places it's an afterthought and the people running things are 21yo kids with no idea what they're doing. Other places have real, professional event managers. But it's hard to tell from the outside.

[Anonymous]

Anonymous wrote:Yeah I'll just go through the CC company. They responded that the private room fee is "nonrefundable" - for the private room that was not provided. It's disappointing because I like the restaurant and was otherwise just going to accept how botched the entire process has been. Avoid the H2 Collective group for events/special occasion dinners.

If anyone has had a good experience at other DC restaurants I'd be interested to know as my husband has a significant birthday coming up. We had a group dinner at the Smith a few years ago and they had a seamless process and event coordinator.

LMAO that is not what "nonrefundable" means. You put down a nonrefundable deposit to hold the spot; if they don't hold it then they don't keep your money. What ridiculousness.

[Anonymous]

I would die on this hill. Do not let them get away with this. Please go into the restaurant and talk to the GM and tell him he/she has ONE chance to make this right. You paid and they were unable to provide.

[Anonymous]

Agree with everyone saying keep on this. I am not a complainer, but I’d be going bananas on this one.