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Reply to "Charged a private room fee, but private room was not available for event?"
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[quote=Anonymous][quote=Anonymous]Yeah I'll just go through the CC company. [b]They responded that the private room fee is "nonrefundable" [/b]- for the private room that was not provided. It's disappointing because I like the restaurant and was otherwise just going to accept how botched the entire process has been. Avoid the H2 Collective group for events/special occasion dinners. If anyone has had a good experience at other DC restaurants I'd be interested to know as my husband has a significant birthday coming up. We had a group dinner at the Smith a few years ago and they had a seamless process and event coordinator. [/quote] LMAO that is not what "nonrefundable" means. You put down a nonrefundable deposit to hold the spot; if they don't hold it then they don't keep your money. What ridiculousness. [/quote]
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