What's protocol if a restaurant gives you 100% the wrong order for to-go (not realized until home)?

[Anonymous]

I would call them and ask for a refund.

[Anonymous]

They may offer to pay for your meal ‘next time’. And, you are welcome to drive out here tonight for the correct item.

[Anonymous]

100% refund and if they refuse, chargeback on the credit card.

[Anonymous]

Anonymous wrote:You eat what they gave you or drive back and get what you ordered.

+1

[Anonymous]

"They F you at the drive thru!"
- Leo Getz

Seriously, they may refund you but it's 50/50 in our experience. We've learned to check everything before leaving the premises.

[Anonymous]

Anonymous wrote:You eat what they gave you or drive back and get what you ordered.

So many wusses here. The restaurant made a mistake, they should fix it.

[Anonymous]

NP. Similar situation. A restaurant gave me one wrong item and instead of their usual handmade flatbread gave me flat bread from the grocery store nearby. $36 worth wrong stuff in a $100 order. I called and the manager was supposed to call me back but 2 days later nada. What is my recourse?

[Anonymous]

You paid for a product you did not receive. Whether or not you find the substitute palatable or edible is really not at issue here. Call the restaurant. If they don’t credit or comp you, then yes, you can call your credit card. Or leave a review that will get a manager’s call.

[Anonymous]

This happened to me recently. The restaurant omitted something large. We called but we weren't going to drive back. They gave us an IOU for another free meal equal to what we ordered. They were very nice and wanted to make it right.

Please don't trash them on Yelp until they've had a chance to remedy the situation. Mistakes happen

[Anonymous]

Anonymous wrote:This has happened to me. They gave a free order of the missing item on my next order.

Except it’s not a free order of you paid for it and it wasn’t in your bag. I want more than the replaced missing item.

[Anonymous]

Anonymous wrote:NP. Similar situation. A restaurant gave me one wrong item and instead of their usual handmade flatbread gave me flat bread from the grocery store nearby. $36 worth wrong stuff in a $100 order. I called and the manager was supposed to call me back but 2 days later nada. What is my recourse?

Call and ask to speak w owner. I’d be pissed.

[Anonymous]

Anonymous wrote:"They F you at the drive thru!"
- Leo Getz

Seriously, they may refund you but it's 50/50 in our experience. We've learned to check everything before leaving the premises.

Stopped eating at Wendy’s years ago when twice at two different locations the sandwich had no meat. Orders burger and got home to only a bun w fixings.

[Anonymous]

Okay, so I was immediately offered a full refund or credit. I wanted the refund. But it was super loud/busy when I called and as I was giving him my credit card info, the phone disconnected. Called back and no answer. So I called back Sunday. Then I received a call back late this afternoon. They couldn't just reverse the charge, they needed my credit card number - twice. In sum, it took far more effort than it should have for this credit to go through. I have now cancelled the credit card and ordered a replacement.

[Anonymous]

Anonymous wrote:This is why you should DoorDash rather than pick up delivery.

I do not trust random sketchy people off the street to deliver my food. So gross. I don't know how that has been normalized.

[Anonymous]

Anonymous wrote:

Anonymous wrote:You eat what they gave you or drive back and get what you ordered.

So many wusses here. The restaurant made a mistake, they should fix it.

And they will, if OP drives back and gets the correct order.