Would you end membership over a few financial errors of the studio?

[Anonymous]

I’ve belonged to a fitness studio for 2 years. They have made excessive financial errors on my account. I was overcharged $1000, then $250 and then again $300 due to their errors that I caught and had to ask them to fix. I paid through the end of the year and I’m requesting they prorate the last 3 months and refund me as I do not want to continue. I’m not sure if they will but I do not plan to go back. Any advice? Would you leave a studio over this or stick with it?

[Anonymous]

I would leave over it and if they won't refund, hope they overcharged me again and then go to small claims court seeking treble

[Anonymous]

I'd consider staying if they were extremely apologetic about their errors. Otherwise, no.

[Anonymous]

These fitness studios tend to be good at waht they do (fitness) and bad at the "back office" admin-type stuff.

[Anonymous]

Anonymous wrote:I'd consider staying if they were extremely apologetic about their errors. Otherwise, no.

They weren’t very apologetic. They were really defensive about it, so now it’s uncomfortable for me to even go. What happened was I paid for a year upfront and they continued to charge me multiple times even though I had paid for the whole year already. I asked them to fix it and it happened again. I just don’t want to feel like I constantly have to check to make sure. You also have to keep a card on file, I think to charge you if you no show. I’ve asked them to remove it but I’m not sure if they really can. Also I had charged of merchandise I did not buy other people charged to my account. I think this was the error of the staff. Luckily I caught it the day of and went in because it’s hard to prove otherwise.

[Anonymous]

Anonymous wrote:I'd consider staying if they were extremely apologetic about their errors. Otherwise, no.

Maybe the first time, or even the second, but by the third time, I'd assume that fraud is part of the business plan

[Anonymous]

Yes, I’d leave. Too time consuming and too much hassle.

[Anonymous]

Anonymous wrote:I’ve belonged to a fitness studio for 2 years. They have made excessive financial errors on my account. I was overcharged $1000, then $250 and then again $300 due to their errors that I caught and had to ask them to fix. I paid through the end of the year and I’m requesting they prorate the last 3 months and refund me as I do not want to continue. I’m not sure if they will but I do not plan to go back. Any advice? Would you leave a studio over this or stick with it?

I would've left after the $1000. There is NO excuse.

[Anonymous]

I question whether these were all even errors?

[Anonymous]

They sound awful! Can you get a prepaid credit card (like $50) have them switch the credit card to that one and at least your real one is off their files?
But I’d def be leaving. And doing a credit card chargeback for every. Single. Thing. They try and charge to you.

[Anonymous]

Orange theory did this a few times to my wife. Hasn’t happened since the pandemic. Still goes there but I have software tracking all this and more now when I really shouldn’t need to.

Imagine what an employee there would do if a random $1000 charge hit one of their cards that’s auto paid each month. 🤡 world

[Anonymous]

Anonymous wrote:

Anonymous wrote:I'd consider staying if they were extremely apologetic about their errors. Otherwise, no.

They weren’t very apologetic. They were really defensive about it, so now it’s uncomfortable for me to even go. What happened was I paid for a year upfront and they continued to charge me multiple times even though I had paid for the whole year already. I asked them to fix it and it happened again. I just don’t want to feel like I constantly have to check to make sure. You also have to keep a card on file, I think to charge you if you no show. I’ve asked them to remove it but I’m not sure if they really can. Also I had charged of merchandise I did not buy other people charged to my account. I think this was the error of the staff. Luckily I caught it the day of and went in because it’s hard to prove otherwise.

I don’t think I could stay after that. I assume you have another fitness center option close by?

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:I'd consider staying if they were extremely apologetic about their errors. Otherwise, no.

They weren’t very apologetic. They were really defensive about it, so now it’s uncomfortable for me to even go. What happened was I paid for a year upfront and they continued to charge me multiple times even though I had paid for the whole year already. I asked them to fix it and it happened again. I just don’t want to feel like I constantly have to check to make sure. You also have to keep a card on file, I think to charge you if you no show. I’ve asked them to remove it but I’m not sure if they really can. Also I had charged of merchandise I did not buy other people charged to my account. I think this was the error of the staff. Luckily I caught it the day of and went in because it’s hard to prove otherwise.

I don’t think I could stay after that. I assume you have another fitness center option close by?

Same. Terrible.

[Anonymous]

I would have left already.

[Anonymous]

I have trust issues so I'd have been done a long time ago. They're likely hoping rich people won't catch the mistakes.