Do you ever hesitate to leave a bad review?

[Anonymous]

I had an experience recently where I went to a place and it wasn’t what I expected at all. My fault for not researching better but let’s say I was a expecting a deli type place (where one could sit down and eat the purchased food) and it was more like a grocery store where you buy stuff and have to leave before you eat it.
It was expensive because of the add ons I was required to purchase, and they asked for 15% or higher tip. I didn’t realize I couldn’t sit down with the food until I paid for it.
I left a review how it’s great food but the experience is basically a rip off with tips expected for who knows what. I received a reply from the owners that sounded like they were very hurt and trying to strike back implying I was clueless and could just refuse the tip.
Now I feel bad. Should I?

[Anonymous]

I would simply not leave a review? Why do you want to leave a review at all?

[Anonymous]

Where are you leaving reviews? I never review restaurants.

[Anonymous]

Why did you feel the need to leave a bad review when the food was good and you’re the one who had the wrong expectations about what kind of place it was?

[Anonymous]

Small businesses can really be hurt or helped by reviews. You had add ons and chose to tip and then wrote a bad review even though you liked your food. Maybe just don’t write reviews in the future.

[Anonymous]

Anonymous wrote:Where are you leaving reviews? I never review restaurants.

Google maps (with my first name only in the account).

[Anonymous]

Anonymous wrote:I would simply not leave a review? Why do you want to leave a review at all?

Yes that’s what I want to know. Maybe I am just an angry person, or maybe I am justified in my intolerance to bullsh*t where what is basically a store is even showing you a tip screen.
I am ready to take the criticism

[Anonymous]

Tips really are optional, if you felt pressured to leave one for no service, what do you expect the owners to do?

[Anonymous]

Anonymous wrote:Small businesses can really be hurt or helped by reviews. You had add ons and chose to tip and then wrote a bad review even though you liked your food. Maybe just don’t write reviews in the future.

+1

OP since you admit you were at fault for having incorrect expectations, it was pretty rude to leave a negative review for a small business which could be quite hurt by it.

[Anonymous]

Anonymous wrote:Small businesses can really be hurt or helped by reviews. You had add ons and chose to tip and then wrote a bad review even though you liked your food. Maybe just don’t write reviews in the future.

It’s an established one. I think they had tables in the past and you could sit down and consume the food but now they don’t. But they still expect a tip?

[Anonymous]

Anonymous wrote:

Anonymous wrote:I would simply not leave a review? Why do you want to leave a review at all?

Yes that’s what I want to know. Maybe I am just an angry person, or maybe I am justified in my intolerance to bullsh*t where what is basically a store is even showing you a tip screen.
I am ready to take the criticism

YIKES. That's even worse than my first impression.

I don't like the new default of tip screens everywhere (even at Subway) but it really is the new normal. It's messed up to target one business about a tip screen that the people using your reviews probably expect at this point.

[Anonymous]

Anonymous wrote:

Anonymous wrote:Small businesses can really be hurt or helped by reviews. You had add ons and chose to tip and then wrote a bad review even though you liked your food. Maybe just don’t write reviews in the future.

It’s an established one. I think they had tables in the past and you could sit down and consume the food but now they don’t. But they still expect a tip?

No one said anything about a non-established restaurant, what are you prattling about...

[Anonymous]

Anonymous wrote:Tips really are optional, if you felt pressured to leave one for no service, what do you expect the owners to do?

They should either be available to help with the food and a space to eat it or not have the tip screen. That’s how I feel but maybe I am wrong, that’s why I decided to post.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Small businesses can really be hurt or helped by reviews. You had add ons and chose to tip and then wrote a bad review even though you liked your food. Maybe just don’t write reviews in the future.

It’s an established one. I think they had tables in the past and you could sit down and consume the food but now they don’t. But they still expect a tip?

No one said anything about a non-established restaurant, what are you prattling about...

I mean it’s not a new business so I don’t think my review would hurt them

[Anonymous]

Anonymous wrote:

Anonymous wrote:Tips really are optional, if you felt pressured to leave one for no service, what do you expect the owners to do?

They should either be available to help with the food and a space to eat it or not have the tip screen. That’s how I feel but maybe I am wrong, that’s why I decided to post.

Well, are you under the impression that's the convention? Because I see tip screens WAY more often than that. For example every food truck with an iPad has a tip screen. And you sure as hell aren't invited to come eat in the truck!