Is it okay to tell a small coffee shop their cookies are super under-baked?

[Anonymous]

They have been borderline under-baked the last few times. Today I was given a cookie that looked hard on the outside but was basically cookie dough on the inside. Gross, to me. Unsure if they are baking them wrong or are they just serving them too quickly and not letting them rest long enough. I wasn't sure if it's intentional, so they don't dry out and get hard while sitting in the case. Or maybe they're just baking them at too high of a temp, so they look done on the outside, but are not setting on the inside.

[Anonymous]

Absolutely. Show and tell.

[Anonymous]

Tell them. They probably want to know so they can tweak what they do.

[Anonymous]

Yes, politely. I’d let them know I store and I’d also email or call the owner too and say “I love the place, I’m a regular, I’m not looking for a coupon or anything - but you need to fix this recipe.” If it were my business I’d want to know!!

[Anonymous]

*in store not I store

[Anonymous]

Anonymous wrote:Tell them. They probably want to know so they can tweak what they do.

+1 This. A good business wants to know. Don't go to them with the attitude they're doing some thing wrong. Say it is your preference, that you've had other cookies more cooked and would like if their's were too.

[Anonymous]

Baristas are not bakers.

[Anonymous]

Yes — although I might frame it as : I prefer my cookies a bit crunchier, and the one’s I got yesterday were way too soft for my taste, and ask what they could recommend. The “yesterday“ in my comment is deliberate, since maybe they know that David did the chocolate chip cookies yesterday, but usually Ingrid does them.

[Anonymous]

Well, cookies are better undercooked. Your tastes may not be the majority preference.

[Anonymous]

Why wouldn’t you tell?

[Anonymous]

Anonymous wrote:Well, cookies are better undercooked. Your tastes may not be the majority preference.

There's a difference between Levain bakery undercooked and raw and runny on the inside!

[Anonymous]

I don't think you have to frame it as "your preference." It can be unsafe to eat raw cookie dough. I know people do it, but they do it purposely and with the knowledge that they are. When you buy a cookie, you expect it to be baked through. Otherwise why not just sell a ball of cookie dough?

[Anonymous]

Anonymous wrote:

Anonymous wrote:Well, cookies are better undercooked. Your tastes may not be the majority preference.

There's a difference between Levain bakery undercooked and raw and runny on the inside!

I've never seen runny cookie dough.

[Anonymous]

Anonymous wrote:

Anonymous wrote:

Anonymous wrote:Well, cookies are better undercooked. Your tastes may not be the majority preference.

There's a difference between Levain bakery undercooked and raw and runny on the inside!

I've never seen runny cookie dough.

If they serve cookies still hot from the oven, it can be browned on the outside but still very gooey and runny in the center.

[Anonymous]

Anonymous wrote:I don't think you have to frame it as "your preference." It can be unsafe to eat raw cookie dough. I know people do it, but they do it purposely and with the knowledge that they are. When you buy a cookie, you expect it to be baked through. Otherwise why not just sell a ball of cookie dough?

Raw-ish cookies always make my face break out the next day. Something about the butter clogs my pores.