MCPS accidentally deleted my child’s profile/account

[Anonymous]

I registered my rising Kindergartener in mid April. We were told everything was in but the school has subsequently told us they can no longer locate or retrieve the account.

The central office took months to respond but said it happens and nothing can be done. The employee said it happened to his family. I find this really hard to believe.

At least my Kindergartener doesn’t have grades yet but it started to concern me that my older child is in high school and vulnerable. If they can really delete a profile permanently with one keystroke because of employee error or someone hacking the system, it could delete a graduating MCPS student’s info that’s needed for college.

Surely there are backups somewhere?

[Anonymous]

Complain to the Ombudsman.

[Anonymous]

A record for a soon-to-be student is a lot different from a record for a student already in high school.

[Anonymous]

There are records retention laws governing this. I am 100% positive they could restore the record of a child if the record is deleted. It may or may not be difficult (e.g., going to a backup and doing a restore), but it absolutely could be done or it would violate state records laws.

[Anonymous]

Anonymous wrote:I registered my rising Kindergartener in mid April. We were told everything was in but the school has subsequently told us they can no longer locate or retrieve the account.

The central office took months to respond but said it happens and nothing can be done. The employee said it happened to his family. I find this really hard to believe.

At least my Kindergartener doesn’t have grades yet but it started to concern me that my older child is in high school and vulnerable. If they can really delete a profile permanently with one keystroke because of employee error or someone hacking the system, it could delete a graduating MCPS student’s info that’s needed for college.

Surely there are backups somewhere?

Who says this is what happened?

It seems to me that the most likely explanation is: the account was never created in the first place.

[Anonymous]

Anonymous wrote:A record for a soon-to-be student is a lot different from a record for a student already in high school.

This

[Anonymous]

Anonymous wrote:

Anonymous wrote:I registered my rising Kindergartener in mid April. We were told everything was in but the school has subsequently told us they can no longer locate or retrieve the account.

The central office took months to respond but said it happens and nothing can be done. The employee said it happened to his family. I find this really hard to believe.

At least my Kindergartener doesn’t have grades yet but it started to concern me that my older child is in high school and vulnerable. If they can really delete a profile permanently with one keystroke because of employee error or someone hacking the system, it could delete a graduating MCPS student’s info that’s needed for college.

Surely there are backups somewhere?

Who says this is what happened?

It seems to me that the most likely explanation is: the account was never created in the first place.

I think that's what happened too.

[Anonymous]

Anonymous wrote:Complain to the Ombudsman.

If you are bored and have nothing better to do.

[Anonymous]

OP here.
I got a message that info was received and school office said he was all set when I called except for duplicate student number that they would delete. Sadly they deleted the number with his records.

[Anonymous]

Anonymous wrote:OP here.
I got a message that info was received and school office said he was all set when I called except for duplicate student number that they would delete. Sadly they deleted the number with his records.

That is a very different story than you originally gave.