Answerinf Emails From Fired Employees Account

[Anonymous]

Bob works in leasing. Bob was fired. Boss didn't tie up all loose strings before firing Bob. Lots of things in the mix.Lease questions come in daily.


Illegal?
Boss has asked me to 'manage' Bob's email account. He wants me to basically impersonate Bob.

[Anonymous]

Sorry- formatting messed up

Bob works in leasing. Bob was fired. Boss didn't tie up all loose strings before firing Bob. Lots of things in the mix.Lease questions come in daily.


Boss has asked me to 'manage' Bob's email account. He wants me to basically impersonate Bob.

Is this illegal?

[Anonymous]

Not illegal, but also the best way to do this isn't to impersonate Bob, but rather respond with "Hi Customer, Bob is no longer with Leasing Company. I'm Jane, and I'm your new customer contact. I'm happy to assist you with this issue and any issues you have going forward."

[Anonymous]

Anonymous wrote:Not illegal, but also the best way to do this isn't to impersonate Bob, but rather respond with "Hi Customer, Bob is no longer with Leasing Company. I'm Jane, and I'm your new customer contact. I'm happy to assist you with this issue and any issues you have going forward."

Or forward to yourself with no text that implies you are Bob, and then reply from your own account. YOu want to taper off of managing that email account.

[Anonymous]

Anonymous wrote:Not illegal, but also the best way to do this isn't to impersonate Bob, but rather respond with "Hi Customer, Bob is no longer with Leasing Company. I'm Jane, and I'm your new customer contact. I'm happy to assist you with this issue and any issues you have going forward."

This. And you can program Bob's emails to forward to your own account if you aren't already receiving them. Or have your IT route certain emails to you vice Bob.

[Anonymous]

Dear Client, My name is Bobby Smith. As of 4/1 I am taking over Bob Jones accounts. Regarding your email from last week...

Please contact me at this email/# for future issues.

What could be illegal?

[Anonymous]

Everything about this is fine except for the pretending to be Bob part. Like others said, just reply from your own email and explain you’re taking over his duties.

[Anonymous]

Just have your IT department put an out of office message that alerts people he is no longer with the company and to reach out to a different email with requests. Then have him forward his emails to you.

I would not go into his email account though….

[Anonymous]

You can also set Bob’s account to an out of office that says he no longer works there and all inquiries on his matters should be re-directed to you.

[Anonymous]

Anonymous wrote:Not illegal, but also the best way to do this isn't to impersonate Bob, but rather respond with "Hi Customer, Bob is no longer with Leasing Company. I'm Jane, and I'm your new customer contact. I'm happy to assist you with this issue and any issues you have going forward."

Well, impersonating Bob could give rise to civil liability at a minimum.

[Anonymous]

Manage doesn't mean impersonate.

Stop trying to skirt work and look for trouble. Time to get on those leasing questions.

[Anonymous]

...years ago, this was how i realized i was going to be fired. the moron monitoring my email before taking it over accidentally responded to an email before i was actually let go.