Washington Gas - Auto Bill Pay

[Anonymous]

I just checked and saw that my Auto Pay hasn't been deducted since November.

I called in and was told I had a $75 credit that will be applied to March???

I guess I'm not complaining but I fully expect a $300 bill to be sent at some point.

[Anonymous]

How are they functioning as a company if millions of us aren't paying anything for months?

[Anonymous]

Strange, I've been regularly receiving e-bills through my bank, but then got an email telling me that late fees would not be applied. I went back and checked and I've paid through my bank December, January and February.

[Anonymous]

Don't stick any of the utilities etc on auto pay. Cable has overcharged, gas isn't working. etc.

[Anonymous]

Same thing happened to us too for Dec/Jan. Was on auto-pay but then it stopped working. I was randomly checking all my utility bills a few weeks ago and had to update my account info for the gas. Then when i logged in I noticed the huge bill for the last 2 months. Made a one time payment for that and set up auto pay again and it just debited a few days ago. So it seems fixed for me at least. Maybe the auto-pay takes a cycle to kick in.

[Anonymous]

Thanks for posting this. I just check my bank account. No payments have been made from my account since November. I am going to call them tomorrow and go back to paper billing where I mail in the check until they fix their glitch. I'm not comfortable doing auto pay until they have resolved their issues.

[Anonymous]

Hey all! Auto bill pay just went through this morning. 3 months late (or 4?) and it was over $300. I love it when I randomly have bills withdrawn from my account.

[Anonymous]

Glad I saw this thread. I got a bill in the mail for $600 (!) - when I logged in, I realized it hadn't been deducting autopayments since November for some reason. So frustrating.

[Anonymous]

I never allow bills like that to be paid automatically. I have to review them to make sure they are correct and each month I sit down with my budget and pay them all manually. I know their online bill pay system as well as Pepcos are not user friendly at all. It shouldn't be that hard to pay a damn bill! I am tempted to go old school and sit down to write out physical checks again.

[Anonymous]

Anonymous wrote:Don't stick any of the utilities etc on auto pay. Cable has overcharged, gas isn't working. etc.

+1

[Anonymous]

I heard on the news it's a known issue and some sort of grace period was being offered. Also, I think they said there's an online fix or trick.

[Anonymous]

So I got charged $300 3 weeks ago and then yesterday I saw there was another $150 bill. I have NO IDEA what's what. Why am I being charged at an off time?? What a mess. I would like to know what my real charges are and why I'm being billed so much, so often. I have electric heat! I spent a while on their website and couldn't make heads or tails out of it.

[Anonymous]

Anonymous wrote:I never allow bills like that to be paid automatically. I have to review them to make sure they are correct and each month I sit down with my budget and pay them all manually. I know their online bill pay system as well as Pepcos are not user friendly at all. It shouldn't be that hard to pay a damn bill! I am tempted to go old school and sit down to write out physical checks again.

You read your own gas meter? If not, how could you possibly know if your monthly gas bill is correct?

[Anonymous]

Anonymous wrote:

Anonymous wrote:I never allow bills like that to be paid automatically. I have to review them to make sure they are correct and each month I sit down with my budget and pay them all manually. I know their online bill pay system as well as Pepcos are not user friendly at all. It shouldn't be that hard to pay a damn bill! I am tempted to go old school and sit down to write out physical checks again.

You read your own gas meter? If not, how could you possibly know if your monthly gas bill is correct?

Maybe poster looks at the bill to see if it is plausible - i.e., if it's 10 times what it normally is. (It's easy enough to check gas meter though).

Washington Gas is the worst - they failed to bill me for 6+ months because they didn't check the meter (their automatic meter reader wasn't working), despite my requests that they do so. Eventually they did, and sent a bill for $3000 or something. Of course, during the time period the price of gas had doubled and they billed the entire amount at the new, higher price. Took me nearly a year to get them to credit back the difference.

[Anonymous]

We are also enrolled in autopay, and the 29th of the month is when the account is supposed to be debited. I called them to let them know nothing is showing up on the account and they said to give it another day.

I wanted to go online and stop the autopay and have the bill me every month. I prefer to send them a check because I just don't trust their billing system. However, my online account is locked. They were supposed to send me a temporary password but that hasn't arrived. This has been an ordeal. Fortunately, their customer service representatives on the phone have been polite.