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[quote=Anonymous]I agree she handled this terribly. I also agree that she needs to recognize how serious it is. I would be hesitant to dock her pay or charge her for the Uber fee because that money is probably nearly meaningless to you in real terms, and is much more than symbolic to her (unless you're the person paying her nanny 100K a year, in which case, dock away). I like the idea of asking her to make up the hours for the money if you want her to feel the financial pinch, but what I would actually do is sit with her and say, "Nanny, shit happens. But I am not the person to call for solutions when you lose your keys or have some other problem that will make you late for work. I need to know that you are a responsible, grown woman who can problem-solve on her own. This makes me concerned about what would happen if you got a flat with DC in the car, or lost your keys while out. Would you just sit there until I could answer the phone? I hired you to be the grown up when I can't be here, and this incident shakes my confidence in you. I would have been much less angry and more impressed if you had called and said you'd be 10-15 minutes late because you lost your keys, looked everywhere for them, and then ordered yourself an Uber and would be here as soon as you could. You've worked for us for 2+ years and have been reliable all that time; I'd have been annoyed because it makes me late, too, but I would have understood because, shit happens. I'm not going to dock your pay this time, but I considered docking the 45 minutes and charging you the Uber cancellation fee. I also think we need to talk about how you're feeling about this job. It seems to me that you've had more of these kinds of issues lately, and I'm wondering if you're just not enjoying the job anymore, and what we can do to fix it. I need you hear on time and ready to go every day."[/quote]
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