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[quote=Anonymous]I can see how some US students and parents would find the faculty and administration unresponsive and uncaring. I've lived in and attended schools in the UK, and I do think it's really just a cultural difference, not a school-specific failing. My child is a third year at St Andrews. Year 1, she had mold in her room. And since it was Covid, she was basically in her room all the time, and she got quite sick.  The university took care of the mold once they knew about it, but it was such an impersonal response - the facilities team showed up and cleared up the mold and that was it. No one checked in on her. And she was like, huh. Okay. I guess I'd better get on with it. And she took herself to A&E and got the medicine she needed, and asked her professors for extensions, and just worked through it.  She also has a disability, and receives accommodations. Year 2, she failed a test because of something related to the disability, but not specifically listed in her paperwork. Her advisor told very coldly and bluntly that the only thing to do was to drop the course entirely, because she was going to fail and it would be better not to put any more energy into that course when the outcome was predetermined. And no, they couldn't give her another test or disregard the grade, because they can't give accommodations for tests that have already happened. And she was upset, because it really wasn't her fault that she failed the test, but she had to admit that the advisor was right - it was better to focus entirely on getting high marks in her other course. Which she did, and now she's in honours. In both of these examples, the university did respond, but in a matter-of-fact way that felt, to Americans expecting sympathy, a bit uncaring. In the end it all worked out, and she is incredibly mature and capable and confident. And happy.  [/quote]

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