Reply to VRBO won't refund Sanibel stay for next week

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]VRBO is notorious for its terrible customer service. They want to put everything on the owners and provide little to no assistance. At the beginning of covid I had 2 f[b]riends who had to cancel reservations because of lockdown [/b]and the owners refused to refund the money. VRBO said it wasn't their problem.[/quote]

To me this is a different situation.  The house was there and available, but outside forces (pandemic) intervened and the renters cancelled.

In this scenario OP is presuming (rightly so) that the owner does not have a rentable property available as advertised.  If there is no power, it is not an a/c property.  If there is no running water it isn't a 2BA house with shower, toilet, dishwasher, etc.  Heck, it may have foundation damage and not even be habitable.  OP paid for a good that the owner almost certainly can't deliver.  [/quote]

Unless the contract says otherwise.  We can speculate all we want but the key Q is what did OP promise? 
[/quote]

Seems odd that a contract would force a renter to pay to rent a destroyed house on an unreachable island when they signed a contract for a fully functioning house with water, sewer, and electricity connected to the mainland with a bridge. [/quote]

Well then, I would advise you to start reading the fine print in documents you sign. What did the contract they signed say? Is there a force majeure clause? What circumstances does it cover (hurricane in Florida in the fall, perhaps?) How does it allocate risk?

It’s entirely possible the present situation is not covered in the contract. We don’t know. OP has not been back.
[/quote]

Let’s put aside the hurricane for the moment- if a house does not have electricity and running water as advertised, isn’t that a breach of contract?  Does it really beee to be spelled out in the fine print that the renter is not on the hook for the cost when the owner can’t provide the basic services?

I had a rental a few years ago where a water pipe burst and the repairs were t going to be finished in time. The owner was apologetic and refunded us. Tgis just seems like common sense.[/quote]

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