Reply to VRBO won't refund Sanibel stay for next week

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[quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous][quote=Anonymous]VRBO is notorious for its terrible customer service. They want to put everything on the owners and provide little to no assistance. At the beginning of covid I had 2 f[b]riends who had to cancel reservations because of lockdown [/b]and the owners refused to refund the money. VRBO said it wasn't their problem.[/quote]

To me this is a different situation.  The house was there and available, but outside forces (pandemic) intervened and the renters cancelled.

In this scenario OP is presuming (rightly so) that the owner does not have a rentable property available as advertised.  If there is no power, it is not an a/c property.  If there is no running water it isn't a 2BA house with shower, toilet, dishwasher, etc.  Heck, it may have foundation damage and not even be habitable.  OP paid for a good that the owner almost certainly can't deliver.  [/quote]

Unless the contract says otherwise.  We can speculate all we want but the key Q is what did OP promise? 
[/quote]

Seems odd that a contract would force a renter to pay to rent a destroyed house on an unreachable island when they signed a contract for a fully functioning house with water, sewer, and electricity connected to the mainland with a bridge. [/quote]

Not everything on Sanibel was destroyed.  From CNN:

“Dan and Tony Tabor were lucky. The couple returned to their Sanibel home prepared for the worst, with water, bleach and drywall cutters in tow to begin the rebuilding process.

Instead, they found it practically untouched by the storm, with the screens on their porch still in place and plants left outside still upright. If they wanted to, they said, they could spend tonight in the home.”

https://amp.cnn.com/cnn/2022/10/05/us/hurricane-ian-florida-recovery-wednesday/index.html[/quote]

Maybe OP can stay with them. Seems like an excellent time to swim to Sanibel.[/quote]

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