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[quote=Anonymous][quote=Anonymous]I’m confused- [b]is the clothing terrible quality or good quality?[/b] Slips falling apart and pants ripping at the seam? Why are you people paying so much for poor quality clothing? Because they had a good return policy? It sounds to me like you have used it and are trying to return it. [/quote]
HA used to be excellent quality. My child was able to wear one size for several months and the clothing managed to accommodate multiple growth spurts and withstand daily wear without fading, pilling, ripping, or any other quality issues. HA used to bill itself as selling clothes that were "hand me down" quality, but as multiple PPs have said (and as I've also noticed), the quality has gone downhill in the past year or so. I've noticed that some of the cottons used for tops is more prone to pilling and wash wear, that the licensed character pajamas didn't hold up to regular use (the screenprinting started cracking after 2 wash cycles), and that pants have developed holes near pockets and on the knees after a handful of wears. I've found that the quality of secondhand HA from a few seasons is much better than their new items.

I was able to get my money back for several items, so the change in the return policy is disappointing. For everyone who claims that people like me have "abused" the return policy, many of us returned items because HA's former return policy included a guarantee that encouraged returns if the quality was lacking because the items were supposed to be "hand me down" quality.[/quote]

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