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[quote=Anonymous]New poster here, just came by to say that I am completely turned off by HA's new return policy. I placed a large order online at the end of August (I don't live near a store), with one of the items being a pair of baby pants. They were on sale for about $12. My son wore them for the first time this afternoon (I hadn't even washed them) and the seam down the back is coming undone. He literally wore them for a few hours and he's not walking yet, so it's not like he could have been that rough on them.

I called HA and they said the new return policy only is good for workmanship defects. I said that this is surely a workmanship defect. They said I can mail the pants back and they'll decide. They did say that they'd cover the shipping (they're snail mailing me a return label)... but it's barely worth my time to package them up and go to the post office. By the time I get the replacement pants, they may not even fit him anymore.

It's not like I'm trying to cheat them out of a $12 pair of baby pants, especially since there were many other more expensive items in my order.

What gets me is the customer service rep didn't even offer a perfunctory apology for the poor quality and my dissatisfaction. Really awful customer service. I'm done with them.[/quote]

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