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Travel Discussion
Reply to "Is a partial refund fair "
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[quote=Anonymous]Op, I understand: your husband drove round trip and did his best to solve the problem. You expect your guests to understand. You and your DH tried hard, acted quickly and it was a great deal of effort. The drive was a huge inconvenience, exhausting and you want your efforts appreciated. But that's not how business works. These are paying customers. These are not friends of yours who know you or care about you. Your decision to try to improve the situation by this exhausting drive to install window units was a poor decision, that was your answer to solve the problem but it wasn't -ever- going to be enough. [/quote]
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