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[quote=Anonymous]Wow OP, you seem to have zero understanding of what it means to be a good host. It doesn't matter what effort you make if the problem is not resolved for the client. Do you get that? The end result is the only thing that counts. You are graded on achievement, not effort. So you refund all the days with no central A/C. In full, because the client was not able to enjoy all the promised amenities of the listing. Note that this is a lesson for future clients. Given the rigmarole you put this client through, they would be fully justified in giving you a bad review regardless of what you offer them now. Lesson learned, hopefully. [/quote]
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