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Reply to "I just need to write it down somewhere... Bray & Scarff sucks"
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[quote=Anonymous]We chose Bray and Scarff because their ads promise, "We beat the big box stores," but our experience has been the opposite. While the big box stores had the items we needed in stock, we’ve been waiting 60 days for ours. To make matters worse, the front-loading gasket on our washing machine broke within a month of delivery. When we contacted the repair company, they blamed us and refused to cover the repair. Bray and Scarff offered NO help in advocating for us to get this covered under warranty. This lack of support was incredibly frustrating. Additionally, the wash-and-dry unit we purchased does not dry clothes effectively at all. It’s clear now that the product doesn’t work as advertised, but we were never informed about this limitation at the time of purchase. My advice: Stick with the big box stores. At least they have stock, and their customer service is far more reliable. We deeply regret trusting Bray and Scarff.[/quote]
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